Community ManagerHey @Umkindabad,
Thanks for the screenshots and update.
It looks like your case is in a good status (i.e. In Progress and not Waiting on Player), so at this point you've done what you can and would just need to wait on a reply from support.
I would avoid resuming or adding additional replies to your case unless the status changes back again without a reply, but from what I can see here you've done what's needed.
How will I know when a Support advisor responds to the me? Its going on 2 days now and I'm not receiving any replies. Is my account bugged or do they typically not send emails anymore to you during a case? I remember prior I'd be reached out to almost immediately after making my case. This just feels off.
Community Manager
