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lousef's avatar
lousef
7 years ago
Solved

eac error the client is not running the anti cheat or failed authentication

i can start the game, but when in 20 seconds into the match the server kicks me and gives me this error (the client is not running the anti cheat, or has failed the anti cheat authentication : authentication timed out 1/2


i suspect that the eac is not starting properly, the eac banner window freezes and doesnt closes when the game opens up (apex legends) and i can actually tab out to it, also when i quit the game the banner keeps open.
already tried verifying game files, uninstalling origin and repairing the eac service

  • lousef's avatar
    lousef
    7 years ago
    @EA_Darko so, apparently there was some weird avast cleanup premium leftovers that i checked, and after downloading a third party uninstaller and running it to remove said leftovers the game actually worked!
    it just amazes me how * avast can be, goddamn, thank you so much for sparkling that little idea on my head. you were a great help!
    if there's anyway i could to help you out, i would gladly do it

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  • lousef's avatar
    lousef
    7 years ago
    @EA_Darko so, apparently there was some weird avast cleanup premium leftovers that i checked, and after downloading a third party uninstaller and running it to remove said leftovers the game actually worked!
    it just amazes me how * avast can be, goddamn, thank you so much for sparkling that little idea on my head. you were a great help!
    if there's anyway i could to help you out, i would gladly do it
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    7 years ago

    Great to hear that you got it sorted @lousef.

    False positives can really be annoying but the good thing is that they are almost always an easy fix.


    If you have any other issues just let us know and we will do what we can to help.


    Darko

  • DownTownPizzas's avatar
    DownTownPizzas
    6 years ago

    I have been unable to finish up the battle pass, when i get to the launch screen and it tells me to left click to start it loads and then says "the client is not running anti cheat" 
    I have uninstalled the game and re did it, uninstalled origins and reinstalled, and i have opened anti cheat as admin, please help 

  • Karson5's avatar
    Karson5
    6 years ago

    Can you tell me what you mean by this? I think im having the exact same issue but just dont know what you did to get rid of it exactly. Thanks!!

  • ciciman3's avatar
    ciciman3
    5 years ago

    I have a same problem with that. I uninstal the game two times and nothing happand. Can you help me with that?

  • Mamalurita's avatar
    Mamalurita
    2 years ago

    @EA_Darko I know this old but I was just experiencing this issue. I believe repairing it may have fixed the issue, trying now. I did however lose 100 LP in ranked because of this. Not sure if there could be a review done and LP restored. I have video evidence of it happening if needed. Thank you!

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