Forum Discussion
Hello everyone, I have been making some efforts to resolve this but it seems the ToS team has not made any efforts to assist me. So far I have created a few more accounts so that I can play and gather system info as proof that I am not actually cheating; however when I present that proof to them I get the same templatized email responses back.
Using a Windows program called Proc Monitor, a Microsoft software that monitors and logs all active processes in the system in real time, I was able to gather data for 3 separate play sessions that ended in a ban. Unfortunately the file size for the monitor is too large to be uploaded to the support ticket so I uploaded it to my personal Google Drive and shared the link to the folder in the ticket.
Since the ToS team is refusing to tell me which exact program is the culprit in my bans, I believed that these Proc Mon files would help them to tell me what is triggering EAC to ban me. However after submitting the ticket I have seen no evidence that the ToS team attempted to open the files I provided since their response to me was the same template as always..."we investigated your case and determined that we made the correct decision..." Which is only possible if they did not make an effort to answer the ticket issue that was submitted.
I understand that this forum is not a place to work with the ToS team but I have seen no assistance from the ToS team to actually fix the issue that is happening here.
@EA_David I see that you have been present in some other discussions about this topic in the forums; can you speak to what I am talking about here?
Hi,
same case for me, check my posts in this forum, where I posted 2 month experience with EA. They also stated that they will not tell us what triggered the Anti cheat system, to protect the way it works. I‘m also no cheater, customer for 15 years and played all BF games since BF 2. BF5 and 2042 with the exact same PC config, no cheats. It is a problem of Javelin Anti cheat system and no help from EA. Very disappointing. I opened approximately 10 cases and 20 messages. Same reaction as yours. I now opened a case via PayPal and until the 9th of January I will wait if EA responds. But since 20th of December, no reaction. Latest on 9th I will open the refund process as the product is not working as intended. Very sad, this means no more EA online games until EA solves this.
Cheers,
Michael