Easy Anti-cheat is not installed

I have the same thing. Since the update. Here in Germany. We didn't get any help from the live chat but it works. I'm sending it to you here as an attachment. You just have to translate it. None of the tips on YouTube worked. Easya isn't fully loaded and isn't executing any commands. It can't be opened or repaired or anything else. A program is missing that won't load. We've uninstalled and reinstalled everything 4 times. We always get the same result. I hope you find a solution and can help me too.