My old main is locked and I can't unlock her again?

I used to main Ash. I recently came back to Apex after a year long break. Then I had some issues with my account not being linked to Steam, I got EA help to get those issues sorted. But during all this Ash became locked again. All the rest are unlocked as before, all cosmetics and badges are unlocked, except Ash. What's worse it that I can't even unlock her because it's not giving me the option. See image below.

Now, I've been thinking about buying the Ash spotlight pass, because it says it will unlock Ash as well. But I'm worried that it would not, and I end up wasting coins buying skins for a legend I can't even play. What do I do? If it turns out it does not unlock Ash, would I be able to get a refund on the spotlight pass?