OK, HUGE NEWS. I ran apex through the EAC launcher and it just works? Please explain this. But I'm glad it works! š
I did think this could be it but I check and I have a 64 bit pc. Sorry. But I did find this Reddit post of someone with the same problem. Reddit Post Here
Community ManagerThanks for giving it a shot. This is something that's been happening from time to time since Apex Legends launched. We've seen a handful of workarounds that can help in a lot of cases.
What happens if you launch Apex Legends as an Administrator? Look for r5apex.exe in your Origin Games folder, (it most likely will be located in Program Files (x86)) try right clicking it, and see if you've got the Run as Administrator option. Give that a shot and see if that helps at all.
/Kent
Sorry kent, but this still did not work. But someone else did say this worked for them.
Community ManagerThanks for giving it a shot.
Would it be possible to try adding exceptions for Easy AntiCheat, Apex Legends, and Origin in your security software? It's possible that the security software on your PC is blocking something from connecting.
Let me know if that makes a difference for you.
/Kent
At this point, I'm pretty confused. Even after I did all of that, including make a security exception, it's still not working? Hope we can find a fix. š
Maybe you can just ditch the Origin, that would be a move of century....
Not to rush anyone, but I will be working extra hard to fix apex by the time the new event comes out. Thanks for all the help!
Community Manager
@MrDrFeesh wrote:
Not to rush anyone, but I will be working extra hard to fix apex by the time the new event comes out. Thanks for all the help!
Were you able to try repairing EAC to see if that helped for you at all?
/Kent
Ok, good news. I fixed the Easy anti-cheat please use a 32-bit version error! But now whenever I play apex it will send me back to origins. Sorry for switching up the problems.
Community Manager
@MrDrFeesh wrote:
Ok, good news. I fixed the Easy anti-cheat please use a 32-bit version error! But now whenever I play apex it will send me back to origins. Sorry for switching up the problems.
I'm glad to hear you were able to figure out what was happening with EAC! What exactly are you seeing when you try to start up Apex Legends? Is the game crashing to the desktop? Do you get any error messages at all?
/Kent
Let me explain, unlike the EAC error these one other people have gotten. Its where it will click play, EAC will run the turn off normally, then suddenly apex won't open and take me back to origins. And there is no error message at all. I hope I can fix this soon cause the new event is out. š
Mhh, sounds like the EAC is still doing something weird.
@MrDrFeesh Can you try these steps?
Open your File explorer and locate to: C:\Program Files (x86)\Origin Games\Apex
And delete the following files:
Then locate to:
C:\Program Files (x86)\Origin Games\Apex\__Installer\customcomponent
And delete the following files:
Then restart Origin, go to Game Library, click on Apex Legends.
Then go to settings -> Game Properties and repair the game.
Now you will have a fresh install of EAC, if there were any corrupted files, they are gone now.
If that didn't do the trick, make sure you have installed the latest Visual C++ version installed.
https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads
Let me know if that changed anything.
Ok, I tried deleting everything but still did not work. And I installed the new Visual Studio stuff. But I will try reinstalling origins tomorrow.
Hey @MrDrFeesh
I have a feeling you should see some errors in your windows event log when you try to start Apex Legends.
Can you maybe check if some critical errors pop up over there when you try to start the game?
Maybe a new Dxdiag will give us some more information. š
Here is the dxdiag file
OK, HUGE NEWS. I ran apex through the EAC launcher and it just works? Please explain this. But I'm glad it works! š
Community Manager
@MrDrFeesh wrote:
OK, HUGE NEWS. I ran apex through the EAC launcher and it just works? Please explain this. But I'm glad it works! š
Nice! I'm glad to hear that worked for you. As far as an explanation, I'm not 100% sure off the top of my head. It could still be a permissions issue of some kind. Maybe something is still trying to block the game launching through Origin, but not EAC.
/Kent
Might be a firewall / AV issue, not sure to but hey it's working again š
Have fun!
Community Manager
