Forum Discussion

Fett-Fan-209's avatar
Fett-Fan-209
Seasoned Novice
3 months ago

Encryption Protocol Violation?

Error “Encryption Protocol Violation” pops up on start along with the “unable to connect to EA servers….” box.  I tried SW Battlefront (2015) and it connects fine.  I have a ps4 and a Ps5 and this er...
EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
3 months ago

Marked as solution for visibility only - We do not consider this resolved

Hey folks,

Thanks for the posts and details you've provided! We're looking into this, but could use some additional information to help our investigation.

If you haven't already, please provide as much of the following as you're able so we can check into this further.

  • EA Account (if different than your posting account)
  • Platform (PC, Xbox, PlayStation, Switch, etc.)
  • Your region/country
  • Which server you typically connect to
  • Your ISP

 

Thanks for the patience while we're digging into this!

juanitoLv702's avatar
juanitoLv702
New Novice
3 months ago

Error encryption protocol violation ! I have both consoles, Xbox X and PlayStation 5 and haven’t been able to play since the new update. All my friends with AT&T can’t play with same error, other friends with Cox are able too. Any update ????

  • Fett-Fan-209's avatar
    Fett-Fan-209
    Seasoned Novice
    3 months ago

    I think they want to know if you’re connecting on US East, and I’m guessing you’re from FL or Az 🫤. Just curious-do you have any friends with ATT that are not locked out?  (I was wondering if it was just the newer expansion areas or all AT&T.)

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