Forum Discussion

5 years ago

Engine Error 0x887A0005 - DXGI_ERROR_DEVICE_REMOVED

This seem pretty common crash for Apex Legend since the game launch on first day and I still have this problem

any possible fixes now since its been almost 2 years now and I still have this stupid problem.

This problem occur randomly between 2min from match start to 3-4hrs of continuous playing, This problem never occur in Lobby or Firing Range.

What I have tried (note : I played this game on Notebook Acer Predator G3-572)

-Uninstall Driver via DDU (both Nvidia and Intel)

-Tried reinstall various version of Nvidia Driver eg: 417.71 , 442.50 and various version of lastest version that nvidia always tell me to update

-run sfc scan in cmd

-TdrLevel or Delay on regedit

-set streaming budget in videoconfig.txt in Saved Games folder

-Clean Boot

-Various other ways i may forget to mentioned because it's too many

Please help

DxDiag.txt112 KB

17 Replies

UmiOcha
5 years ago
@ujamboi did deleted Respawn folder, doesn't work
sadly i dont have restore point coz i just reinstalled the windows last month. reinstall directx , driver (both intel,nvidia) , the game , origin or on steam doesn't work either for me
UmiOcha
5 years ago
bump , where is EA staff to answer this question....?
ChuckleBuckle97
5 years ago
Been having this issue for about 2 months now. EA staff usually reply once and forget about you.
Nightmare_DE1
5 years ago
I personally solved the problem with setting my nvidia program 3D settings for apex back to standard. Before I've had some adjustments there according to some recommendations in the internet. PS: GeForce RTX 2080
UmiOcha
5 years ago
nope, doesnt work for me
fresh reinstall after ddu and dont ever bother to enter nvidia cp, randomly crash after 5-15mins
this start to get on my nerve
BoldSparrow
5 years ago
Game crashing often and giving error code
---------------------------
Engine Error
---------------------------
0x887A0005 - DXGI_ERROR_DEVICE_REMOVED The video card has been physically removed from the system, or a driver upgrade for the video card has occurred. The application should destroy and recreate the device. For help debugging the problem, call ID3D10Device::GetDeviceRemovedReason.
---------------------------
OK
---------------------------
Ryzen 3700x
Nvidia RTX 2070
16gb DDR4 memory
I recently go this GPU and have had constant crashes with Apex. Does anyone have a fix?
I have tried reverting to driver version 436.48 and it will not install due to my system needing a DCH driver package.
UmiOcha
5 years ago
@BoldSparrow this problem came back to me after the rank split
now i can't even play the game again (wtf EA) , before split i'm still fine for some reason.