Forum Discussion

babajkov's avatar
7 years ago
Solved

Engine Error 0x887A0005 - ID3D10Device::GetDeviceRemovedReason

Product: Apex Legends
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 2080
Enter RAM memory size in GB 32 GB
What is your gamertag/PSN ID/EA Account name? babajkov
Please provide your squad mates' gamertag/PSN ID/EA Account name if possible. babajkov
Which Legend were you playing (if applicable)? Mirage
Which Legends were your squad mates using (if applicable)? Wraith, Bangalore
Where did the issue occur? In a match
Which part of the map or menu were you in? If you don't remember the exact name, please describe the area or what you were trying to do in the menu. valley of bridges
What were you doing when the issue occurred? E.g. respawning a squad mate at a beacon, using an ability, a squad mate left the game. Slid
Did your squad mates also experience the issue? I don't know
How many matches had you played in a row before the issue occurred? Two
When did this happen? (dd.mm.yy hh:mm) 12.02.19 21.08 Moscow
How often does the bug occur? Occasionally (10% - 49%)
How severe is your issue? Major impacts to gameplay
What happens when the bug occurs? Game crashes.
What should be happening instead? Nothing. The game should work.
Steps: How can we find the bug ourselves? Watch the video, it should help - https://youtu.be/9_NwatnliUY

Video Error - https://youtu.be/9_NwatnliUY

Engine Error

0x887A0005 - DXGI_ERROR_DEVICE_REMOVED The video card has beem physically removed from the system, or a driver upgrade for the video card has occurred. The application should destroy and recreate the device. For help debugging the problem, call ID3D10Device::GetDeviceRemovedReason.

49 Replies

  • SurpriceMFR's avatar
    SurpriceMFR
    6 years ago

    I FIXED THE ISSUE BY DOWNGRADING THE MEMORY CLOCK FREQUENCY TO -200MHZ IN XTREME GAMING ENGINE FROM GIGABYTE 
    MY GPU IS RTX 2070
    I7 6700K

    16GB RAM

    240HZ MONITOR 

    🙌

  • Still nothing. Currently running RTX 2070 Super/ Ryzen 7 2700x/ Corsair Vengeance RGB PRO 3200mhz 32gb... this is beginning to aggravate me because its only Apex Legends that keeps crashing after hitting the "Continue" button. I cant even make it to the character screen. Ive tried February GPU drivers and clean installed them, etc.. nothing is working

  • Sirius_Dour's avatar
    Sirius_Dour
    6 years ago

    this is fun: i didnt have this problem since game release but now after more than year i also got it

  • This just happened to me today for the first time, I've been playing apex since launch.

    Im in Sydney Aus, I played yesterday without any issues.

    Logged in today, download for Apex Legends on origin was available (new event 10/03/2021). I downloaded it, launched game, got into my first match as bangalore, crash happened within 1 min of landing in game on Kings canyon.

    I checked my Geforce, no driver updates are available, no updates have been made to drivers since playing without issues yesterday.

    I checked issues on line, found this forum, ran a dxdiag and attached the file here.

    Relogged into game after restarting origin, failure to connect "code:leaf".

  • My2dice's avatar
    My2dice
    4 years ago

    Engine Error 

    Error 0x887A0005 - ID3D10Device::GetDeviceRemovedReason

    RTX 3060

    driver version: 512.95

    Please fix

  • So just recently I've encountered this problem after fixing another crash that I've been have (0x887A0006) and just now I have experienced the crash "CreateTexture2D failed for GTR_Task_DoCreate on '(no debug name)' with HRESULT 0x887a0005 width 256 height 128 mips 9 imgFormat 0x000048" Before the crash happens, the game freezes for a second, and then closes the window, upon opening the windows the textures look staticky and glitchy, and then the game crashes, I do not know if this is relating to my PCIe being set to Gen 4 instead of Auto in my Bios, if anyone has any fixes for this please let me know. I have checked my gpu drivers and they are up to date and have even verified the integrity of game files on steam. My device specs are as follows

    CPU: AMD Ryzen 7 3800x 8 cores

    GPU: NVIDIA GeForce RTX 3060 12 GB VRAM 
    RAM: Corsair Vengeance 32GB
    MOBO: B550M DS3H 
    STORAGE:Samsung 980 pro 1TB SSD
    OS: Windows 11

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.38,022 PostsLatest Activity: 20 minutes ago