Malignant BUG

Hey, hello. Today I want to talk about the problem I encountered. I believe I'm not the only one. Recently, I created a case to submit a ban appeal to TOS. I log in to EA Help every moment to check my ban record. Today, EA Help showed that there was no ban record at all. I suddenly burst into tears in front of the computer screen, thinking my injustice had finally been cleared. But when I entered Apex, it still showed that I was banned. I immediately asked the chat agent, and he told me that he could see my Apex ban record. So now the result is a display bug. The new version of EA Help can only contact the TOS team through the penalty record. The embarrassing thing is that because of this bug, I have become a blacklisted user. There is no ban record but I can't enter the game and can't submit a case to the TOS team either. So I request a fix. Thank you for your patience in reading.