Entire account wiped
I have a fairly strange situation. I had my account hacked a few years ago. The hacker used cheats on my account, and it was banned. I tried for several days, hours each day, to get support to unban ...
Forum Discussion
Still awaiting assistance
EA_Mako
Community Manager
Community ManagerHey ohrami,
I'm afraid we are not able to make changes to your account via the forums.
The customer support agent wasn't able to help me resolve the issue at all, so here I am with my issue.
If the support team was not able to assist with this when recovering the account initially and this was not due to unlinking an account, there wouldn't be any other changes we could do to try restoring that data either unfortunately.
You're welcome to reach back out to the support team to make sure this was the correct account and no other details were changed during the hack/ban, but we wouldn't have any way to manually restore any data in this type of situation.
You should be able to resume a case from your case history page to have support take another look if you hadn't received a reply to an earlier case. Otherwise, you're welcome to start a new case to reach back out that way.
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