Forum Discussion

7 years ago

Error : Server time out

Hello everyone and game developers of Apex legends. Since you bring the battle pass update i get to many often an error when i'm in the lobby of Apex Legends (see picture.) i did some research on g...

EA_Darko

Community Manager

7 years ago

It is highly unlikely that an ISP would have all ports on a router open @Tin9102, I'm sure it happens but I am not aware of an ISP that does it.

The best thing to do would be to take a look at port forward and follow the steps they suggest: https://portforward.com/

Be aware that they are a third party site not associated with EA. I have used their guides in the past without issue.

Darko

Tin9102

7 years ago

Even if so, how was I able to play before the last update, and how come I dont have problems with any other games ?!?

XTherlynn
7 years ago
hey there.
here are my UOTrace results (see picture)
in my oppion there's nothing wrong whit my connection,
BEFORE they released the battle pass update i was also able to play, but since the release of the battle pass i got this error/problem.(see previous picture)
so, i hope EA/Respwan can check for any problems/errors on their side aswell, MAYBE there's a problem whit the update they released .
hope they will check it and come whit a solution..
Thanks & Greetingz
UOTrace results.txt2 KB
- EA_Darko
  Community Manager
  7 years ago
  Hey @XTherlynn your UO Trace is showing connection issues.
  
  On your first hop you have Ping best/worst of 1ms / 113ms. Any difference of 100ms or greater points to issues with your connection. You also have a very high ping as you go down further pointing to issues. Best thing I can suggest is trying the connection troubleshooting steps and it's worth speaking with your ISP and showing them the UO Trace and in particular the first hop.
  
  Darko
  - Nodakear
    7 years ago
    Ok, i am his uncle, i am helping aswell... That "worst" hop as u call it.. have u looked at his average? It's averaging of 2ms... that means that the 113ms was a 1 time extreme maybe, on average he's still good. Secondly, those "high" pings in the lower ranges... i have the same, yet with me Apex doesn't loose connection. Thirdly, he's been playing fine before the battel pass got released, battle pass got released and boom, he has a connection problem. Maybe u guys did sumthing wrong, made sumthing flip over at his ISP and now he's [removed by CM]