Forum Discussion

Seasoned Newcomer

Re: [PlayStation] Errors and crashing at login after the update

I keep getting this error code, started friday night, usually I get it once and then I can load into the game like normal after I press "accept and continue" but not this time. It kept showing up even after I restarted. And then I deleted and reinstalled and still got it. And then I restarted again. Still got it. Then I did a rebuild database after talking with the playstation support and I still had it. Then I rebuilt database again and still had it. And then I reinstalled again and still had it. But this morning I was hoping it would fix overnight and it didn't so I tried something, I went on my other account and started the game up and it worked. I come back to my main account and it doesn't work still. So now I dont know what the problem is cause I also looked at my EA recent penalty history and theres nothing there.

2 Replies

EA_mplsnow
Community Manager
1 hour ago
Hey htkROCK,

Thanks for sharing the troubleshooting steps you've tried so far.

If you haven't given this a try, some players found that the following steps were able to help:

Go to PS4 Settings > Application Saved Data Management

Select Saved Data in System Storage

Choose Apex Legends

Delete those files

In the meantime, I've merged your post with the main thread for this topic. Let us know if the error message persists afterward. Thanks!
Maicol-_XXXCrack
Newcomer
2 hours ago
It’s happening the same to me I reset the all PlayStation and everything