Forum Discussion
7 years ago
Upon opening the game I get a windowed blank screen with partial audio. After closing it I see this window:
Easy Anti-Cheat
Untrusted system file
(C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_982edc2ef955363e\igd10iumd64.dll)
That's a windows video driver I can't even remove! Please update EAC EA!
- EA_Blueberry7 years ago
Community Manager
We recommend checking to make sure you have the latest drivers and Windows updates installed if you're getting this error.
- Go to your desktop search bar and type in "Windows Updates" to see if you have any updates that need to be installed.
- Update your drivers.
- A more in-depth post can be found here: https://answers.ea.com/t5/Technical-Issues/Easy-Anti-Cheat-troubleshooting-steps/m-p/7437695#M4899
We have a couple posts that have similar errors which solutions below.
https://answers.ea.com/t5/Technical-Issues/untrusted/td-p/7422482/highlight/true/page/2
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- EA_Blueberry7 years ago
Community Manager
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