I have been having this problem for months now and have tried so many suggestions but nothing seems to help when I open Apex Legends I get a popup window with the error Error syncing cloud storage data. I have tried reinstalling the game and also reinstalling Origin just incase but no luck, any help with this would be great please

Hi @gavin207. What happens if you try disabling Origin cloud storage? Do you still run into the same error? You can disable it through the Origin Settings under the Installs & Saves tab. Let me know how that goes once you've had a chance to give it a try. Thanks! /Kent

Hey @gavin207. Were you able to give that a shot? Are you still running into the same error message as before? /Kent

Hey, yeah thank i had tried that before to disable cloud storage, that will load apex without the error showing up, the problem is then it wont save anything like button settings

@gavin207 If you re-enable it is it giving you that same error message as before? /Kent

Yeah it still shows up when cloud save is turned back on, i dont know but is there anyway to wipe or completely restart the cloud saves so it isnt try to find a previous save

Error syncing cloud storage data | EA Forums

17 Replies

EA_Kent
Community Manager
6 years ago
Hi @gavin207.

What happens if you try disabling Origin cloud storage? Do you still run into the same error?

You can disable it through the Origin Settings under the Installs & Saves tab. Let me know how that goes once you've had a chance to give it a try. Thanks!

/Kent
EA_Kent
Community Manager
6 years ago
Hey @gavin207.

Were you able to give that a shot? Are you still running into the same error message as before?

/Kent
gavin207
6 years ago
Hey, yeah thank i had tried that before to disable cloud storage, that will load apex without the error showing up, the problem is then it wont save anything like button settings
EA_Kent
Community Manager
6 years ago
@gavin207

If you re-enable it is it giving you that same error message as before?

/Kent
gavin207
6 years ago
Yeah it still shows up when cloud save is turned back on, i dont know but is there anyway to wipe or completely restart the cloud saves so it isnt try to find a previous save
EA_Kent
Community Manager
6 years ago
@gavin207

Hmm, usually if the local save the cloud save don't match up Origin will ask you if you want to overwrite one of them. I don't know of a way to manually delete the cloud save otherwise.

I wonder if this might actually be happening because of an issue with the cached data in Origin. When you've got a chance can you try clearing out the cache to see if that helps? You can find more info on how to clear it over at the EA Help website.

Let me know if you're still running into the same error message after that. Thanks!

/Kent
gavin207
5 years ago
Tried that before and did it again just to be sure, but sadly still get the error when I went to start Apex. Any other Ideas what happen or what could do btw thanks for the help
EA_Kent
Community Manager
5 years ago
@gavin207

I appreciate you giving it a shot.

Do you have the Origin client installed on a separate storage drive from your game library, or are they both installed on the same drive?

/Kent
gavin207
5 years ago
@EA_Kent They were on different drives origin on main ssd and game on second hdd, but deleted the game redownloaded it onto the same sdd drive but still get that error syncing cloud storage data
EA_Kent
Community Manager
5 years ago
@gavin207

Got it, thanks for giving that a try.

What happens if you set up a Clean Boot on your PC before you start up Origin and Apex Legends? If there's something else running on the PC that could be causing this to happen that might help get around it.

For more details on how to set up a Clean Boot check out the EA Help website. Let me know how that goes once you have a chance to give it a shot. Thanks!

/Kent