Forum Discussion

y0naikiri's avatar
y0naikiri
Traveler
24 days ago

Every time I try to play apex it just kicks me out for no reason

Like, It keeps saying that there is an Untrusted system file even though that file is literally part of my CPU so I can't really do anything about it, so every time I try to match make or if im just in the middle of the game It just kicks me out.

4 Replies

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    22 days ago

    Hi y0naikiri​,

    Thanks for reaching out.

    “Untrusted system file” usually means Easy Anti-Cheat detected a system file or driver that it couldn’t verify properly. Even if the file is related to your CPU or hardware, it can still cause issues if the driver is outdated, corrupted, or conflicting with EAC.

    Please try the following steps:

    1. Update Windows and your chipset/CPU drivers from your motherboard or device manufacturer’s official website.
    2. Run these commands as Administrator, then restart your PC:
      DISM /Online /Cleanup-Image /RestoreHealth
      sfc /scannow
    3. Repair Easy Anti-Cheat from the Apex Legends install folder.
    4. Verify the game files through Steam or the EA App.
    5. Temporarily close overlays, monitoring tools, RGB software, overclocking tools, VPNs, or third-party antivirus programs.

     

    If it still happens, please reply with the exact file path shown in the “Untrusted system file” message, your Windows version, and whether you’re playing through Steam or the EA App.

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    16 days ago

    Hi, there hasn’t been any reply for a while. Has the issue been resolved?

  • I haven't played yet, I'm gonna try your suggestion on another time since im busy with something else

  • EA_Salmon's avatar
    EA_Salmon
    Icon for Community Manager rankCommunity Manager
    13 days ago

    Thanks for your reply. Hopefully, you’ll be able to resolve the issue and get back into the game soon.

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 9 minutes ago
41,417 Posts