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Ezbom's avatar
Ezbom
Seasoned Newcomer
3 days ago

Missing Apex Legends PSN Progress

Alright so to start, a few days ago i unlinked my steam profile from my dormant EA account, didn't care about loss of data or anything cause it didn't have any to begin with. Now afterwards i linked it to my main EA account one that already had my PSN linked with its progress over 755hrs played aswell as probably over $70ish spent on the game.

Now i load up the game and boom my data is gone, i checked, steam, EA app and on my PS5 itself. Its almost like the steam overide the psn's progress and i have no idea why there was no warning or anything like that. 

I have talked to over half dozen advisors now all giving different solutions and none have worked. I'm currently at my wits end. I simply don't know what else to do, i just want my stuff back.

To clarify i have not unlinked my psn profile from my main EA account so its not connected to the wrong account or anything its remained linked for years now. I also only have 1 psn account.

Last bit of info on Apex tracker, when i search my PSN ID it comes up with my normal progress but when i search my EA ID the one that my psn is linked to, it comes up with completely different progress.

3 Replies

  • Ezbom​ That's strange because your Apex progress is stored on the EA Account level, (which cannot be transferred, (or merged) to another EA Account), so both PlayStation and Steam should be accessing the same Apex progress if both platform accounts are linked to the same EA Account.

    That being said, are you sure you had unlinked Steam from the old EA Account and then linked it to the correct EA Account?

  • Ezbom's avatar
    Ezbom
    Seasoned Newcomer
    3 days ago

    Yes I'm positive cause thats when all my issues started as soon as I linked my zero progress steam profile. To my main EA account.

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hey Ezbom​,

    I understand you mention not unlinking your PSN profile from your main EA account. Are you posting on your main account, or is it possible the Steam and PSN accounts may have been linked back to an alternate account accidentally?

    From what I'm able to see here, it looks like both the Steam and PSN accounts were unlinked from this one just recently. While you may have re-linked them afterwards, this doesn't appear to be an EA account that's been used for Apex at all. In fact, this EA account had never launched Apex on any platform until just before the recent unlinks.

    That would be why you're not seeing the progress. There's definitely another EA account that would have been used given how much time you mentioned putting into the game, so it looks like these may have been re-linked to the wrong account. If you had access to your progress normally up until the recent unlinks, it's certainly possible that re-linking them will restore access to that content - it would just be a matter of figuring out what other EA account may have been used instead.

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