Forum Discussion
XHelperZ
2 months agoHero+
Heya!
I've taken a look at the dmp file, which does give a bit of information, though not the exact cause of it.
I'll suggest some steps that would likely help with your issue, so I'd recommend trying them out in order:
- Verify the integrity of your game files via your game launcher.
- Update your GPU Drivers (If you are using an NVIDIA GPU, try rolling back your driver version, as the 576.28 driver version seems to be causing issues. More info here: https://trello.com/c/0XqPPP7U/614-crashing-after-nvidia-update)
- Disable any overlays you have enabled (Steam Overlay, Discord, Overwolf, etc)
- Turn off any overclocks you have if you have any
If none of that resolves your problem, I'd highly recommend sending over a DxDiag: https://help.ea.com/en/help/pc/how-to-gather-dxdiag-information/ That way there is more hardware information to work with and see if there are any potential causes.
Here's the analysed .dmp file via WinDbg for those who are curious:
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
KEY_VALUES_STRING: 1
Key : Analysis.CPU.mSec
Value: 234
Key : Analysis.Elapsed.mSec
Value: 238
Key : Analysis.IO.Other.Mb
Value: 10
Key : Analysis.IO.Read.Mb
Value: 1
Key : Analysis.IO.Write.Mb
Value: 46
Key : Analysis.Init.CPU.mSec
Value: 937
Key : Analysis.Init.Elapsed.mSec
Value: 104066
Key : Analysis.Memory.CommitPeak.Mb
Value: 120
Key : Analysis.Version.DbgEng
Value: 10.0.27829.1001
Key : Analysis.Version.Description
Value: 10.2503.24.01 amd64fre
Key : Analysis.Version.Ext
Value: 1.2503.24.1
Key : Failure.Bucket
Value: STACK_OVERFLOW_c00000fd_r5apex_dx12runtime.dll!Unknown
Key : Failure.Exception.Code
Value: 0xc00000fd
Key : Failure.Exception.IP.Address
Value: 0x7ffc7812661c
Key : Failure.Exception.IP.Module
Value: r5apex_dx12runtime
Key : Failure.Exception.IP.Offset
Value: 0x272661c
Key : Failure.Hash
Value: {114dedac-9f52-e63f-c689-a4b0c9b530b1}
Key : Failure.ProblemClass.Primary
Value: STACK_OVERFLOW
Key : Timeline.OS.Boot.DeltaSec
Value: 135
Key : Timeline.Process.Start.DeltaSec
Value: 16
Key : WER.OS.Branch
Value: ge_release
Key : WER.OS.Version
Value: 10.0.26100.1
Key : WER.Process.Version
Value: 3.31.0.1
FILE_IN_CAB: PACKER_132031_27364.dmp
NTGLOBALFLAG: 0
CONTEXT: (.ecxr)
rax=0000000200000000 rbx=00000000ff53edc9 rcx=00007ffc75a00000
rdx=0000000000000001 rsi=0000009d27405040 rdi=0000009d27404b20
rip=00007ffc7812661c rsp=0000009d27403bc0 rbp=0000009d274048d0
r8=00000000d8bfb805 r9=0000000275c30feb r10=00007ffa75a00000
r11=00000000274047d8 r12=00000000000001bb r13=0000000000000000
r14=0000009d27404f00 r15=0000009d27404f40
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
r5apex_dx12runtime+0x272661c:
00007ffc`7812661c 48894c2438 mov qword ptr [rsp+38h],rcx ss:0000009d`27403bf8=0000000000000000
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ffc7812661c (r5apex_dx12runtime+0x000000000272661c)
ExceptionCode: c00000fd (Stack overflow)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000001
Parameter[1]: 0000009d27403bf8
PROCESS_NAME: r5apex_dx12.exe
ERROR_CODE: (NTSTATUS) 0xc00000fd - A new guard page for the stack cannot be created.
EXCEPTION_CODE_STR: c00000fd
EXCEPTION_PARAMETER1: 0000000000000001
EXCEPTION_PARAMETER2: 0000009d27403bf8
STACK_TEXT:
0000009d`27403bc0 00007ffc`761c46ca : af6fb254`fe69be84 681c0483`ecf5a8f6 1b102d9b`be0a6cca 749c6be5`b7da3473 : r5apex_dx12runtime+0x272661c
0000009d`27404710 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : r5apex_dx12runtime+0x7c46ca
STACK_COMMAND: ~0s; .ecxr ; kb
SYMBOL_NAME: r5apex_dx12runtime+272661c
MODULE_NAME: r5apex_dx12runtime
IMAGE_NAME: r5apex_dx12runtime.dll
FAILURE_BUCKET_ID: STACK_OVERFLOW_c00000fd_r5apex_dx12runtime.dll!Unknown
OS_VERSION: 10.0.26100.1
BUILDLAB_STR: ge_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
FAILURE_ID_HASH: {114dedac-9f52-e63f-c689-a4b0c9b530b1}
Followup: MachineOwner
---------
0:000> .exr -1
ExceptionAddress: 00007ffc7812661c (r5apex_dx12runtime+0x000000000272661c)
ExceptionCode: c00000fd (Stack overflow)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000001
Parameter[1]: 0000009d27403bf8
0:000> ~0s; .ecxr ; kb
r5apex_dx12runtime+0x272661c:
00007ffc`7812661c 48894c2438 mov qword ptr [rsp+38h],rcx ss:0000009d`27403bf8=0000000000000000
rax=0000000200000000 rbx=00000000ff53edc9 rcx=00007ffc75a00000
rdx=0000000000000001 rsi=0000009d27405040 rdi=0000009d27404b20
rip=00007ffc7812661c rsp=0000009d27403bc0 rbp=0000009d274048d0
r8=00000000d8bfb805 r9=0000000275c30feb r10=00007ffa75a00000
r11=00000000274047d8 r12=00000000000001bb r13=0000000000000000
r14=0000009d27404f00 r15=0000009d27404f40
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
r5apex_dx12runtime+0x272661c:
00007ffc`7812661c 48894c2438 mov qword ptr [rsp+38h],rcx ss:0000009d`27403bf8=0000000000000000
*** Stack trace for last set context - .thread/.cxr resets it
# RetAddr : Args to Child : Call Site
00 00007ffc`761c46ca : af6fb254`fe69be84 681c0483`ecf5a8f6 1b102d9b`be0a6cca 749c6be5`b7da3473 : r5apex_dx12runtime+0x272661c
01 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : r5apex_dx12runtime+0x7c46ca
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