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TheLonelyHunt3R's avatar
TheLonelyHunt3R
5 years ago
Solved

Frequent Crashes on PS5 (Apex Legends)

Apex Legends is frequently crashing on PS5 with error code CE-108255-1. The crash can happen anywhere, in menus, lobby, firing range, in a match etc. and can happen while performing any action. When ...
  • EA_Kent's avatar
    EA_Kent
    5 years ago

    @TheLonelyHunt3R 

    Thanks for giving it a shot. I think it might be best to reach out to PlayStation Support to see if they have any other recommendations on ways to fix this error message. You can find more information on how to reach them over at the PlayStation Support website. 

    /Kent

TheLonelyHunt3R's avatar
TheLonelyHunt3R
5 years ago

I tried all the steps from the support page and unfortunately the issue was not resolved. One of these crashes managed to turn off my console. 
Some additional observations: Another game for the PS5 crashes very similarly as well. However, I tried playing Astro’s Playroom, and the PS4 versions of Minecraft and Destiny 2 with no issues. 

At this point I am not sure if it is a software issue between console and game developers or a hardware issue rendering my console faulty.

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
5 years ago

@TheLonelyHunt3R 

Thanks for giving it a shot. I think it might be best to reach out to PlayStation Support to see if they have any other recommendations on ways to fix this error message. You can find more information on how to reach them over at the PlayStation Support website. 

/Kent

  • twinlings08's avatar
    twinlings08
    5 years ago

    Apex legends is unplayable on my ps5, constantly crashing with this error code, I can play every other game just fine and no errors.  I rebuilt the database, didn't fix it, i then factory reset my ps5 and downloaded the game again and still the problem persists, Sony won't do anything as its just apex it is happening on, playstation told me to reach out to EA.  I have spent an awful lot of money on apex legends and I am very very stressed about the situation.  Can anyone please help 

    • XxE-rolexX's avatar
      XxE-rolexX
      4 years ago

      Its the game itself. Not your ps5. I have the same problem. The last update killed the game.

      • curs3ful's avatar
        curs3ful
        2 years ago

        I realized that as well, see many games like Fortnite and call of duty have different companies. So when I play apex as of now, season 19 it’s been crashing and freezing and I did all the steps from the code error and it has solved nothing, it’s just the game itself. I’ve been able to play Fortnite with some of my friends fine but with apex ever since the update it just crashes on me 

  • TheLonelyHunt3R's avatar
    TheLonelyHunt3R
    5 years ago

    I am returning to this topic in order to supply some additional information regarding this issue and maybe raise some awareness for potential game/account issues that could become widespread in a future update. I initially reported frequent/immediate crashes on Apex since the launch of the PS5. Afterwards I tested more games and discovered that Destiny 2 shared a very similar crashing pattern, essentially preventing me from playing the game with the same error code. Recently, an update to the game caused a lot of players to crash and Bungie investigated the issue (https://www.bungie.net/en/Forums/Post/258887414?sort=0&page=0) and released a patch which indeed fixed it and allowed me to access the game after months. Observing this situation I am convinced that my issue is not hardware related but game/account related. I would like to encourage a similar investigation from the development team at Respawn for crashes on my account when playing on PS5 for a possible resolution.

    Thank you.

    • Cream-_-Wheat's avatar
      Cream-_-Wheat
      4 years ago

      It’s not your PS5 or anyones PS5 it’s literally EA. It’s 100% EA since I’ve been having this problem since the PS4. I’ve complained multiple times and they just recently came out with a help forum for this specific bug and it still doesn’t fix our problem. Sony told me that the whole point of a error screen is to give the player a insight on what might have caused the crash and this has been a consistent things since PS4 when I couldn’t play Apex for more than 20 mins with a crash happening. I’m on PS5 now and the timer extended from 20 mins - 1 1/2 hours or game time before the crash takes place (granted this was me having back and forth calls about this problem) this should be fixed already and honestly it’s quite embarrassing. This is a profile/account problem and I’m hoping that when they decide to do a performance update for the new gen consoles it’s fixed by then

  • jerichojerry's avatar
    jerichojerry
    3 years ago

    I would like to see respawn take action and ea they are on your pay roll, the public cannot force them to fix it; only give our voice! Please make respawn do what needs to be done so that everyone can enjoy their favorite game. (If not respawn or ea the actual creators of the game) 

  • FinesseJug's avatar
    FinesseJug
    2 years ago

    PlayStation says contact ea. so fix it ea 

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