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Hmm, gotcha.
Let's take a look and see if we can get this sorted out here.
First, have you had a chance to try repairing Apex Legends in your Origin Library to see if that helps at all? If there's an issue with the game data itself that may help. If you right-click on the game in your library you should see the Repair option when the menu pops up.
Let me know if that helps when you have the chance. Thanks!
/Kent
Sorry I haven’t had the chance to get back. I tried to repair it, but it didn’t do anything to solve the problem. There is also an issue where there is stuttering audio when the game first boots up, not sure if it goes along with windows vista window, but in just putting it out there.
- EA_Kent6 years ago
Community Manager
No worries, thanks for following up!
When you've got a chance could you grab a DxDiag and post it here so we can take a look? For more info on how to pull one up check out the EA Help website.
Once you have the file please attach it to this thread. Thanks!
/Kent
- 6 years ago
Ok, just ran it, here is what it gave me.
- 6 years ago
It’s been more than a month since I made the last reply, just checking in to see if there was any updates to the problem.
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