Forum Discussion

IamKayRaw's avatar
IamKayRaw
3 years ago

Game crashes to desktop without error: July 27-2022 patch

Hi all, After a small patch of 450 MB today via steam, Apex is crashing after 1 minute after launch. It doesn’t matter if I’m in the menu, firing range or in a game it crashes to desktop regardless. ...
SanchitoChous's avatar
SanchitoChous
3 years ago

A few days ago there was a small updated, and my game stopped working. I was getting the "Your Windows 7 system is too outdated. Please install KB4534310." error. The next day the game started working again without me doing anything.

Yesterday I downloaded another update and game stopped working again with the same error. For some reason I am unable to install this particular windows updated - it gives me an error.

EA_David's avatar
EA_David
Icon for Community Admin rankCommunity Admin
3 years ago
There was an update a few days ago, however this was rolled back, and was re-updated yesterday. As this update was related to security it's likely that it has KB4534310 as a required update.

So in this case it sounds like you'll need to get the system updated in order for Apex to run going forward.

We're not experts in Windows Security updates, but what error do you get when you try to accept that update? You may want to try running the System File Checker for issues leading to the update being blocked.

https://support.microsoft.com/en-us/topic/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system-files-79aa86cb-ca52-166a-92a3-966e85d4094e
  • SanchitoChous's avatar
    SanchitoChous
    3 years ago

    I have all the prerequisites installed, and I am getting error 0x80073712

    • EA_David's avatar
      EA_David
      Icon for Community Admin rankCommunity Admin
      3 years ago
      That indicates that a prerequisite file is missing or damaged, thus preventing the update. There are other tools like DISM, but can I check if the SFC found an issue?
  • ShowMeUrDeathBo's avatar
    ShowMeUrDeathBo
    3 years ago

    I received same error, it's something to do with the steam client doing a random update.  Sometimes I can play and sometimes I can't, uninstalled the game and reinstalled it and worked fine for a day and same error again when steam did its little update.  Followed the instructions on the System File Checker and "Windows Resource Protection did not find any integrity violations." but I'm not going to uninstall and then reinstall Apex Legends every time I want to play it.

  • O_OPandaOWO's avatar
    O_OPandaOWO
    3 years ago

    Why EA does nothing. I haven't played apex for 3 days. I'm thinking of uninstalling permanently

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