Forum Discussion

IamKayRaw's avatar
IamKayRaw
3 years ago

Game crashes to desktop without error: July 27-2022 patch

Hi all, After a small patch of 450 MB today via steam, Apex is crashing after 1 minute after launch. It doesn’t matter if I’m in the menu, firing range or in a game it crashes to desktop regardless. ...
EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
3 years ago

Hi @IamKayRaw, 

Have you had the chance to try playing since the update earlier today? Is it still crashing afterward? 

  • IamKayRaw's avatar
    IamKayRaw
    3 years ago
    @EA_Kent Yeah noticed the update, unfortunately its still crashing.....
  • IamKayRaw's avatar
    IamKayRaw
    3 years ago
    @EA_Kent Getting this info form dmp crash files.

    *******************************************************************************
    * *
    * Exception Analysis *
    * *
    *******************************************************************************


    KEY_VALUES_STRING: 1

    Key : AV.Fault
    Value: Execute

    Key : Analysis.CPU.mSec
    Value: 562

    Key : Analysis.DebugAnalysisManager
    Value: Create

    Key : Analysis.Elapsed.mSec
    Value: 754

    Key : Analysis.Init.CPU.mSec
    Value: 312

    Key : Analysis.Init.Elapsed.mSec
    Value: 109281

    Key : Analysis.Memory.CommitPeak.Mb
    Value: 133

    Key : Timeline.Process.Start.DeltaSec
    Value: 64

    Key : WER.OS.Branch
    Value: vb_release

    Key : WER.OS.Timestamp
    Value: 2019-12-06T14:06:00Z

    Key : WER.OS.Version
    Value: 10.0.19041.1

    Key : WER.Process.Version
    Value: 1.0.0.0


    FILE_IN_CAB: e1331fc5-31d2-4020-9f71-a187e9a7b8ab.dmp

    APPLICATION_VERIFIER_LOADED: 1

    CONTEXT: (.ecxr)
    rax=49a2ccd0391e4735 rbx=49a2ccd0391e4735 rcx=49a2ccd0391e4735
    rdx=9b0f1caae207c312 rsi=c73e9cdc86289b50 rdi=49a2ccd0391e4735
    rip=ffffffffffffffff rsp=000001ddf3af2e80 rbp=49a2ccd0391e4735
    r8=e8aa8baffa31ae91 r9=64d9d4d78f8d9672 r10=9089336ad2c76953
    r11=49a2ccd0391e4735 r12=49a2ccd0391e4735 r13=49a2ccd0391e4735
    r14=49a2ccd0391e4735 r15=49a2ccd0391e4735
    iopl=0 nv up ei pl nz na po cy
    cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010207
    ffffffff`ffffffff ?? ???
    Resetting default scope

    EXCEPTION_RECORD: (.exr -1)
    ExceptionAddress: ffffffffffffffff
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000008
    Parameter[1]: ffffffffffffffff
    Attempt to execute non-executable address ffffffffffffffff

    PROCESS_NAME: r5apex.exe

    EXECUTE_ADDRESS: ffffffffffffffff

    FAILED_INSTRUCTION_ADDRESS:
    +0
    ffffffff`ffffffff ?? ???

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

    EXCEPTION_CODE_STR: c0000005

    EXCEPTION_PARAMETER1: 0000000000000008

    EXCEPTION_PARAMETER2: ffffffffffffffff

    IP_ON_HEAP: ffffffffffffffff
    The fault address in not in any loaded module, please check your build's rebase
    log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
    contain the address if it were loaded.

    STACK_TEXT:
    000001dd`f3af2e80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffffff`ffffffff


    SYMBOL_NAME: r5apex.exe!unknown_error_in_process

    MODULE_NAME: r5apex

    IMAGE_NAME: r5apex.exe

    STACK_COMMAND: ~16s; .ecxr ; kb

    FAILURE_BUCKET_ID: SOFTWARE_NX_FAULT_AVRF_c0000005_r5apex.exe!unknown_error_in_process

    OS_VERSION: 10.0.19041.1

    BUILDLAB_STR: vb_release

    OSPLATFORM_TYPE: x64

    OSNAME: Windows 10

    IMAGE_VERSION: 1.0.0.0

    FAILURE_ID_HASH: {7fa0bc25-af75-e133-b28c-1d9a2938f594}

    Followup: MachineOwner
  • fr9q03oc6ozb's avatar
    fr9q03oc6ozb
    3 years ago
    @EA_Kent same problem here, on steam yesterday and on origin today (both happened after the update), also not working even after the new update. It's so weird this time, only happened to certain amount of pepo but being unsolvable for them...
    • EA_Kent's avatar
      EA_Kent
      Icon for Community Manager rankCommunity Manager
      3 years ago

      I appreciate you following up!

      If you haven't already, can you try repairing or reinstalling Easy Anti-Cheat to see if that makes any difference? For more info check out the Easy Anti-Cheat website. 

      Let me know if you're still running into crashes after that. Thanks again. 

      • IamKayRaw's avatar
        IamKayRaw
        3 years ago
        @EA_Kent All of the methods provided in this forum has been tested.
        All of EasyAntiCheat guidelines on their website has also been tested.
        Sorry for the incorrect info, according to steam the game was updated yesterday and not today.

        App ID: 1172470
        Build ID: 9195762
        Installed content updated: Jul 27, 2022 at 10:36 PM

        I'm based in Sweden and the time zone is (GMT+2).
        When was the patch released today?
  • FASTbirdsggxx's avatar
    FASTbirdsggxx
    3 years ago

    Since the update on July 27, I can't log in to the game in the Internet cafe, but I can log in freely on my laptop at home. So far, I've seen that many people have the same problem as me. When I click to log in to the game, the little blue bear loading page pops up, and after reading the bar, I automatically return to the cycle of clicking to start the game interface. This problem has lasted for 4 days, I think this is a very serious and extensive system problem, and I hope to fix it as soon as possible

    • SabotageDomingo's avatar
      SabotageDomingo
      3 years ago

      @EA_Kent and @EA_David 

      There are two separate issue (which started as separate threads) but both were merged into this single thread, which is producing confusion when people post potential fixes. 

      Crash 60 seconds in without an error code - this is the issue @EA_Kent initially responded to. 

      Inability to launch - This is the issue @EA_David initially responded to. 

      Can you disambiguate the thread? (Obviously if you’re busy on the fix stay on that.)

      If not, when each of us post a solution it would be useful to note which issue we are solving. 

About Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.37,932 PostsLatest Activity: 2 days ago