Forum Discussion
Hi @IamKayRaw,
Have you had the chance to try playing since the update earlier today? Is it still crashing afterward?
- 3 years ago@EA_Kent Getting this info form dmp crash files.
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************
KEY_VALUES_STRING: 1
Key : AV.Fault
Value: Execute
Key : Analysis.CPU.mSec
Value: 562
Key : Analysis.DebugAnalysisManager
Value: Create
Key : Analysis.Elapsed.mSec
Value: 754
Key : Analysis.Init.CPU.mSec
Value: 312
Key : Analysis.Init.Elapsed.mSec
Value: 109281
Key : Analysis.Memory.CommitPeak.Mb
Value: 133
Key : Timeline.Process.Start.DeltaSec
Value: 64
Key : WER.OS.Branch
Value: vb_release
Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z
Key : WER.OS.Version
Value: 10.0.19041.1
Key : WER.Process.Version
Value: 1.0.0.0
FILE_IN_CAB: e1331fc5-31d2-4020-9f71-a187e9a7b8ab.dmp
APPLICATION_VERIFIER_LOADED: 1
CONTEXT: (.ecxr)
rax=49a2ccd0391e4735 rbx=49a2ccd0391e4735 rcx=49a2ccd0391e4735
rdx=9b0f1caae207c312 rsi=c73e9cdc86289b50 rdi=49a2ccd0391e4735
rip=ffffffffffffffff rsp=000001ddf3af2e80 rbp=49a2ccd0391e4735
r8=e8aa8baffa31ae91 r9=64d9d4d78f8d9672 r10=9089336ad2c76953
r11=49a2ccd0391e4735 r12=49a2ccd0391e4735 r13=49a2ccd0391e4735
r14=49a2ccd0391e4735 r15=49a2ccd0391e4735
iopl=0 nv up ei pl nz na po cy
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010207
ffffffff`ffffffff ?? ???
Resetting default scope
EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: ffffffffffffffff
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000008
Parameter[1]: ffffffffffffffff
Attempt to execute non-executable address ffffffffffffffff
PROCESS_NAME: r5apex.exe
EXECUTE_ADDRESS: ffffffffffffffff
FAILED_INSTRUCTION_ADDRESS:
+0
ffffffff`ffffffff ?? ???
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
EXCEPTION_CODE_STR: c0000005
EXCEPTION_PARAMETER1: 0000000000000008
EXCEPTION_PARAMETER2: ffffffffffffffff
IP_ON_HEAP: ffffffffffffffff
The fault address in not in any loaded module, please check your build's rebase
log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.
STACK_TEXT:
000001dd`f3af2e80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xffffffff`ffffffff
SYMBOL_NAME: r5apex.exe!unknown_error_in_process
MODULE_NAME: r5apex
IMAGE_NAME: r5apex.exe
STACK_COMMAND: ~16s; .ecxr ; kb
FAILURE_BUCKET_ID: SOFTWARE_NX_FAULT_AVRF_c0000005_r5apex.exe!unknown_error_in_process
OS_VERSION: 10.0.19041.1
BUILDLAB_STR: vb_release
OSPLATFORM_TYPE: x64
OSNAME: Windows 10
IMAGE_VERSION: 1.0.0.0
FAILURE_ID_HASH: {7fa0bc25-af75-e133-b28c-1d9a2938f594}
Followup: MachineOwner - 3 years ago@EA_Kent same problem here, on steam yesterday and on origin today (both happened after the update), also not working even after the new update. It's so weird this time, only happened to certain amount of pepo but being unsolvable for them...
- EA_Kent3 years ago
Community Manager
I appreciate you following up!
If you haven't already, can you try repairing or reinstalling Easy Anti-Cheat to see if that makes any difference? For more info check out the Easy Anti-Cheat website.
Let me know if you're still running into crashes after that. Thanks again.
- 3 years ago@EA_Kent All of the methods provided in this forum has been tested.
All of EasyAntiCheat guidelines on their website has also been tested.
Sorry for the incorrect info, according to steam the game was updated yesterday and not today.
App ID: 1172470
Build ID: 9195762
Installed content updated: Jul 27, 2022 at 10:36 PM
I'm based in Sweden and the time zone is (GMT+2).
When was the patch released today?
- 3 years ago
Since the update on July 27, I can't log in to the game in the Internet cafe, but I can log in freely on my laptop at home. So far, I've seen that many people have the same problem as me. When I click to log in to the game, the little blue bear loading page pops up, and after reading the bar, I automatically return to the cycle of clicking to start the game interface. This problem has lasted for 4 days, I think this is a very serious and extensive system problem, and I hope to fix it as soon as possible
- 3 years ago@FASTbirdsggxx true
- 3 years ago
There are two separate issue (which started as separate threads) but both were merged into this single thread, which is producing confusion when people post potential fixes.
Crash 60 seconds in without an error code - this is the issue @EA_Kent initially responded to.
Inability to launch - This is the issue @EA_David initially responded to.
Can you disambiguate the thread? (Obviously if you’re busy on the fix stay on that.)
If not, when each of us post a solution it would be useful to note which issue we are solving.
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