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madnoob22's avatar
madnoob22
6 years ago
Solved

Game crashing after new update constantly - PC

After the new update I've been able to play the game maybe 3 times out of 20. What happens is that the game starts up, goes to the respawn logo screen, and the next screen is the red loading screen ...
  • madnoob22's avatar
    madnoob22
    6 years ago

    Blueberry, thanks for the tip. I found out the problem was with the razer chroma SDK server and the SDK service. Stopping these 2 services before launching the game lets me play the game without crashes.

    Funny how this issue appeared only after the previous apex patch. Or perhaps my razer synapse software updated without letting me know...

EA_Blueberry's avatar
EA_Blueberry
Icon for Community Manager rankCommunity Manager
6 years ago

Hey, @madnoob22 

It might be a program running in the background that's conflicting with the game. Try a clean boot and then immediately launch Origin as administrator by right-clicking on the desktop shortcut. If it loads up and plays fine, try opening up the other programs you play with 1 at a time to see which one causes it.

How to Clean Boot your PC

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

If that doesn't work, please attach a DxDiag for us.

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

madnoob22's avatar
madnoob22
6 years ago

Blueberry, thanks for the tip. I found out the problem was with the razer chroma SDK server and the SDK service. Stopping these 2 services before launching the game lets me play the game without crashes.

Funny how this issue appeared only after the previous apex patch. Or perhaps my razer synapse software updated without letting me know...

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