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Peace79044's avatar
Peace79044
5 years ago

Game crashing

Hey, recently I have been having issues with Apex Legends where it will crash out of nowhere. It has ranged from not happening to happening 3 to 4 times in one night. I am not sure what is going on or how to fix it. I have looked around and asked others in discord channels and nothing so far. Any help would be appreciated. Attached a Speccy file of my PC if that helps any. 

:013> !analyze -v
*******************************************************************************
* *
* Exception Analysis *
* *
*******************************************************************************

*** WARNING: Unable to verify checksum for mileswin64.dll
*** WARNING: Unable to verify timestamp for GameOverlayRenderer64.dll

KEY_VALUES_STRING: 1

Key : AV.Fault
Value: Read

Key : Analysis.CPU.mSec
Value: 1811

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-HCP61M9

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 5657

Key : Analysis.Memory.CommitPeak.Mb
Value: 222

Key : Analysis.System
Value: CreateObject

Key : Timeline.Process.Start.DeltaSec
Value: 1173

Key : WER.OS.Branch
Value: 19h1_release

Key : WER.OS.Timestamp
Value: 2019-03-18T12:02:00Z

Key : WER.OS.Version
Value: 10.0.18362.1

Key : WER.Process.Version
Value: 1.0.0.0


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

CONTEXT: (.ecxr)
rax=0000000deab9cff0 rbx=0000000000000000 rcx=0000000deab9e7f0
rdx=0000000deab9c590 rsi=00000000ffffffff rdi=000001dc2a6ef050
rip=00007ff636891d43 rsp=0000000deab9c4f0 rbp=0000000deab9c5f0
r8=0000000000000000 r9=000000004387f000 r10=0000000000000000
r11=000001dca76697e0 r12=0000000000000000 r13=000001dca76697e0
r14=0000000000000000 r15=0000000deab9dbf0
iopl=0 nv up ei pl nz na po nc
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010206
r5apex!LauncherMain+0x621a3:
00007ff6`36891d43 0f287da0 movaps xmm7,xmmword ptr [rbp-60h] ss:0000000d`eab9c590=000000003f800000b580000035800000
Resetting default scope

EXCEPTION_RECORD: (.exr -1)
ExceptionAddress: 00007ff636891d43 (r5apex!LauncherMain+0x00000000000621a3)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: ffffffffffffffff
Attempt to read from address ffffffffffffffff

PROCESS_NAME: r5apex.exe

READ_ADDRESS: ffffffffffffffff

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: ffffffffffffffff

STACK_TEXT:
0000000d`eab9c4f0 00007ff6`368952e7 : 0000000d`eab9cac0 000001dc`ffffffff 0000000d`eab9dbf0 0000000d`eab9e7f0 : r5apex!LauncherMain+0x621a3
0000000d`eab9c790 00007ff6`36893808 : 00000000`80000000 00000000`00000000 00000000`ffffffff 00000000`00000011 : r5apex!LauncherMain+0x65747
0000000d`eab9f840 00007ff6`36893993 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : r5apex!LauncherMain+0x63c68
0000000d`eab9f880 00007ff6`36d8f7da : 00007ff6`37cf6928 000001dc`2a6ef050 0000000d`eab9fb30 0000000d`eab9fb20 : r5apex!LauncherMain+0x63df3
0000000d`eab9f8b0 00007ff6`36d8ff69 : 00007ff6`380a6e20 00000000`00000000 00007ff6`3da626e0 0000000d`eab9fa20 : r5apex!LauncherMain+0x55fc3a
0000000d`eab9f920 00007ff6`36d8962e : 000001dd`43d9c620 00007ffc`fce55ecf 81c00000`00000000 00007ff6`36a93cb6 : r5apex!LauncherMain+0x5603c9
0000000d`eab9faa0 00007ff6`36a93d77 : 000001dd`02248ec0 0000000d`eab9fb30 000001dd`02248b6c ffff0000`00000000 : r5apex!LauncherMain+0x559a8e
0000000d`eab9fad0 00007ff6`36a9438e : 0000000d`e3f9da30 00000000`0000000c 00000000`0000000b 00007ff6`3e510540 : r5apex!LauncherMain+0x2641d7
0000000d`eab9fb00 00007ff6`36a90aab : 00007ff6`3e577308 00007ff6`3e577300 000001db`c9e40055 000001db`c9e40000 : r5apex!LauncherMain+0x2647ee
0000000d`eab9fb60 00007ff6`36841cf4 : 00000000`0000000a 00000000`1481f460 00000000`00000002 00007ff6`3e577308 : r5apex!LauncherMain+0x260f0b
0000000d`eab9fb90 00007ff6`36842357 : ffffffff`ffffffff 00000000`00000000 00001f5e`07300300 0000000d`00000000 : r5apex!LauncherMain+0x12154
0000000d`eab9fc30 00007ff6`36842a23 : 00000000`00000000 00000000`00000010 ffffffff`ffffffff 00000000`00000000 : r5apex!LauncherMain+0x127b7
0000000d`eab9fcd0 00007ffc`fc577c24 : 00000000`00000000 000001db`d2182ea8 00000000`00000005 00007ff6`3e578f50 : r5apex!LauncherMain+0x12e83
0000000d`eab9fd60 00007ffc`fce8cea1 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0x14
0000000d`eab9fd90 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x21


SYMBOL_NAME: r5apex!LauncherMain+621a3

MODULE_NAME: r5apex

IMAGE_NAME: r5apex.exe

STACK_COMMAND: ~13s ; .ecxr ; kb

FAILURE_BUCKET_ID: INVALID_POINTER_READ_c0000005_r5apex.exe!LauncherMain

OS_VERSION: 10.0.18362.1

BUILDLAB_STR: 19h1_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

IMAGE_VERSION: 1.0.0.0

FAILURE_ID_HASH: {c0fd3d4d-3768-5c0f-c677-2f2c69417268}

Followup: MachineOwner
---------

5 Replies

  • AvengerRanger's avatar
    AvengerRanger
    Seasoned Veteran
    5 years ago

    Hey @Peace79044 ,

    If you get .dll errors, troubleshoot with these steps.

    Let me know if it will help you

    Cheers 

    ---------------------------------------------------------------------------------------------------
    * Tag me if you are responding to me. 
    * If you like the comments of other players please give them XP.
    * If someone has helped and solved your issue please accept it as a solution.
    ---------------------------------------------------------------------------------------------------

  • Peace79044's avatar
    Peace79044
    5 years ago

    I'm not getting an error when the game crashes. It crashes straight to desktop with no message or popup. The error message I posted, I had to dig through the files to find just to get some kind of crash file. 

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    5 years ago

    Hey, @Peace79044  make sure that all drivers for windows are up to date, also worth to reinstall the GPU drivers for your PC.

     

    You can also try to do a clean boot to see if there any programs messing with APEX and turn off any overlay programs for example Discord or Nvidia experience.

     

    Can you add a Dxdiag so we can see what hardware and drivers you have? 

     

    Let me know if this works or not for you. 🙂

     

    /Atic

  • Peace79044's avatar
    Peace79044
    5 years ago

    I made sure everything was updated and reinstalled my graphics drivers 3 times. An update just dropped so I will update that today. I unfortunately wont have the time to give the clean boot a try anytime soon due to work. Once I can, I will try that. Also attached the file you asked for. I had Discord overlay disabled but must have turned NVidia overlay on at some point even though I never used it. Went ahead and disabled that as well. I work today as well so I will have to wait until the evening to see if these quick changes have worked or not. 

    Edit: Forgot to tag @EA_Atic 

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