After recent update, when I start the game, after the EasyAntiCheat screen dissapears, its shows the hourglass on the mouse for a few seconds then nothing. When I check Task manager it shows r5apex.exe is stuck at 181-184 mb memory usage, 0-0.9 cpu usage and no i/o activity. Even after waiting or force closing the app, it shows no error and I can't seem to find any error log anywhere (or I'm just blind).I have tried:Game repairReinstalling the gameReinstalling the game on Origin and Steam as wellEasyAntiCheat RepairUpdating GPU driverUpdating c++ RuntimeDisabling Windows Firewall/ Defender"Clean boot"sfc /scannowSetup:Intel I5 3470Nvidia Geforce GTX105010GB DDR3 RAMWin 10 x64 Pro 1709 build

Okay, fixed it!Just for funz I installed the Nvidia driver like I normaly would on the fresh 1709, with NVCleanstall and I got the same problem that I have on my main pc, but now it also gave me an error code (Finally). So I removed it and munually striped the Nvidia driver and everything was working again. Did the same thing on my main PC but I used DDU just for safety measures, and the game finally started.Conclusion:F*ck me for being a performance freak and using 3th party&non proprietary softwares and also kinda f- easyanticheat for not giving me an error log in the first place.Special thanks to @wolf109909 and @EA_Illium for helping me!

Game doesn't launch at all, no error

20 Replies

DDevla
5 years ago
@wolf109909 I was able to start the game from a Virtual Machine with my whole secondary drive mounted to it and starting the game from there.
EA_Illium
EA Staff (Retired)
5 years ago
@DDevla Apologies for missing that in your first post, to confirm, going from a VM worked fine?
DDevla
5 years ago
@EA_IlliumWith using a 20H2 Windows, yes it worked. But i had issues starting the game on a 1709(which I'm using on my main computer)VM, but that can be some compatibility issue between the VirtualBox guest service and the 1709, can't confirm yet.
Also later this day I'm going to check it with an old hard drive as boot with a clean 20H2 as well as clean 1709.
wolf109909
5 years ago
@DDevla 1709 might be missing some critical runtimes, it is recommend to use direct X repair tool to manually install all versions of vc++ runtime and directX dlls.
DDevla
5 years ago
@wolf109909 I can't find the tool mentioned, can you please provide a link?
I always use Visual C++ Runtime Installer (All-In-One) to install runtimes, just now I also manually went through every runtime and pressed repair and used the DXSETUP.EXE located in \Apex\__Installer\directx\redist\ to install the dlls manually.
Also booted into a fresh 20H2, installed the drivers, used the link above and the game started on steam just fine.
Also linked a printscreen, maybe you can see any missing runtimes.
wolf109909
5 years ago
@DDevla VC runtime seems fully install on the screenshot. maybe something around the DirectX part is broken. anyways, here is the software I use to address issues around runtimes:
http://www.wolf109909.top/resources/directxrepair.zip
I uploaded it to my own website for convenience, but please tell me if the connection speed is not good. this server has a maximum upload speed of around 500KB/s.
DDevla
5 years ago
@wolf109909 I'm gonna go away for a hour or two, so if it cost you money to keep it on the server you can safely disable it. I don't wanna waste your money :D , don't worry about the download speed I have seen worst from my ISP during the pandemic.
Also I was able to start the game on a fresh 1709 so the windows version isn't the issue.
wolf109909
5 years ago
@DDevla It's okay. the money running this server is paid by players of my Garry‘s mod community server if you know that game. And I pay it annually so adding files to it doesn't cost any. feel free to download it! if it's too slow I will upload it to public cloud services like one drive or google drive.
DDevla
5 years ago
Okay, fixed it!
Just for funz I installed the Nvidia driver like I normaly would on the fresh 1709, with NVCleanstall and I got the same problem that I have on my main pc, but now it also gave me an error code (Finally). So I removed it and munually striped the Nvidia driver and everything was working again. Did the same thing on my main PC but I used DDU just for safety measures, and the game finally started.

Conclusion:
F*ck me for being a performance freak and using 3th party&non proprietary softwares and also kinda f- easyanticheat for not giving me an error log in the first place.

Special thanks to @wolf109909 and @EA_Illium for helping me!
wolf109909
5 years ago
@DDevla your welcome! always remember to use DDU to clean the driver before reinstalling it!