Game freeze/Not responding
So almost after every other game, my game freezes either on "Starting game or while on the legend selection right before the match. I've had 100% cpu usage issues too (but guess thats a different pro...
Forum Discussion
Can support help me out here? Its getting frustrating thinking this was going to be fixed for the longest time now. Ive been very patient until now but its just getting out of hand, its killing my passion for the game.
EA_Blueberry
Community Manager
Community ManagerLet's get this fixed for you. Can you attach a DxDiag and let us know what type of steps you've taken already? (ex: reinstalling, repairing game in Origin)
Do you overclock and play the game with any programs running in the background like Discord, MSI Afterburner?
How to Pull a DxDiag
https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/
PC Troubleshooting
https://help.ea.com/en-us/help/pc/pc-graphics-troubleshooting/
@EA_Blueberry
Hi, i'm sorry i couldn't respond, was busy with work.
Heres my DxDiag
https://pastebin.com/0c2ZaL4Q
I've tried pretty much everything including reinstalling, repairing, moving my game to SSD, changing my ram, reinstalling win10, reinstalling gpu drivers using DDU. setting affinity/priorities.
I play with discord in the background. i do not use Afterburner. I do not overclock my processor/ gpu.
Discord overlay is OFF.
Ingame video settings are turned down to low.- EA_Blueberry
Thanks for the DxDiag, I don't see any concerning standing out.
Do you have Origin In-Game disabled under your Origin client's Application Settings? Try disabling that, clean boot your PC, and then launch Origin as administrator by right-clicking on the desktop shortcut.
Let's leave Discord disabled and see if the game launches without a freeze. Under your in-game settings, turning down the Texture Streaming Budget can help with performance too.If the game runs smoothly, it's possible a program running in the background could be conflicting with the game.
How to Clean Boot your PC
https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/
- @EA_Blueberry hi, ive already tried all of this before and it hasnt worked out for me, like i said, i pretty much did 99% of whatever available tuts are out there on the forum
Hey @DjHeroCreep
Can you tell me on what priority Apex Legends in running at the moment?If it's running on high, try setting it to Normal or Below normal
- @Zeelmaekers Hi, its set to default as 'normal'
- @EA_Blueberry I have the same problem.Freeze at the champ select or after,but before the game!The thing is that when the problem started i did a repair on game and a windows update so i dont know if this is the cause.
@XoiriniMprizola
The issue is with the latest patch. People have gone asbolutely nuts and tried everything. But it still makes no difference. I repaired cleaned origin cache and restarted and got it on first try.- EA_Blueberry
Hey, all.
A lot of these DxDiags are showing Windows 10 build 17763. Make sure you update your Windows 10 build to the latest version. Updates that are pending to be installed in the background can cause performance issues for games.
I'm also seeing the following:- Outdated drivers for video cards. Please update the video card and/or roll back the current version and reinstall.
- OneDrive errors. I've seen players avoid crashes/freezing by uninstalling OneDrive from their PC.
- Third party devices like cameras, tablets, and other controllers plugged in. It's worth a try to remove those to see if they have any link in the freezing. Some devices can function normally while plugged in, however some might cause compatibility issues with other software.
- Corruption in Windows files under the Windows Error Reporting within the DxDiag. You'll want to consider running an SFC Scan and check your Windows Event Viewer.
@EA_Blueberry Attaching my logs . CAn you please update. This issue is absolutely annoying. Please respond
Community Highlights
- EA_Blueberry7 years ago
