Community ManagerThanks for reaching out!
Let's take a look and see if we can get this fixed here. First, have you had a chance to try repairing Apex Legends in Origin to see if that helps? If there's an issue with the game data a repair might fix it.
If you right-click on the game in your Origin library you should see the repair option pop up. Let me know if that helps.
/Kent
I have repaired the game twice and I still get the same issue game runs fine on KC but on world's edge after character selection and champion banners game freezes for few seconds then crashes with out any error message or anything
Community ManagerThanks for giving it a shot!
When you have a chance could you grab a DxDiag and share it here so we can take a look? For more details on how to pull one up check out the EA Help website.
Once you have the file please attach it to this thread. Thanks!
/Kent
I've been reading all the other posts about this & I haven't been able to notice any problems PC-wise in any & most of them are at the very least at the minumum requirement to run Apex. But without, fail. The posts all say the same thing: One map works fine, the other doesn't.
For me, KC works perfectly fine & never crashes, (& the Quest Missions all work too!), but when it rotates to World's Edge, this happens:
-Game enters a match
-The squad chooses their character
-The map loads in
-You jump out the drop ship
-Freeze, then the game crashes (usually without a notice afterwards).
-So if you try to reconnect, it can work, but after a less than three minutes it will crash again.
The only time it didn't crash after reconnecting lead to me basically being able to play the game, but when I encountered more players. I noticed none of the abilities would work , I couldn't do any damage to them, & when I bumped into one, it caused the game to lag.
While an easy solution to this is to just play on one map & never the other (What I've been doing). It would be nice to experience the other map since I just started playing less than a month ago. Hope this helped! Since I never see anything about the people reconnecting after the game crashed.
To try & stop this, I've done literally everything recommended, but nothing has worked.
-& if you really need more information, I'm happy to oblige & test out what is causing the crashes, though I don't have a screen recorder. So you'll just have to take my word on it & if someone else is willing to help do the same, please do! Stay safe!
Hello,
I have exactly the same problem, and when I log into the game again I re-enter the match but it crashes again with no error messages. I have tried everything above and it doesn't work.
I have attached my dxdiag screenshots.
Community Manager
