In-Game Purchases Missing
I was recently falsely banned and my account was then unbanned and now all my in game purchases are gone and my account was reset to brand new.
I’ve been playing this game since season 0 and have spent thousands of dollars on my account and if i can’t have it on my account id like to figure out how i can get my money refunded!
Hi xThurnisHaleyOF,
I'm so sorry to hear that your progress and purchases are missing after your ban was reversed. I understand how distressing it is to see years of dedication seemingly disappear.
Your items and progress are likely safe. This usually happens when your PlayStation account gets connected to a new, empty EA Account instead of your original Season 0 account.
Please do not attempt to unlink or relink any accounts yourself. Doing so carries a severe risk of permanent data loss or account lock-outs.
To understand how this works, you can review our official guides:
How to find lost game progress in Apex Legends™
Link your EA Account to your console, Steam, Twitch, and more
To fix this safely, please contact our support team. They can check your account history and guide you through the process without risking your data. Scroll to the bottom of the account linking guide page and select the Contact Us option. Alternatively, you can use our direct webform.
I hope the team can get your original account safely restored for you quickly.
