Community ManagerHi @3mrooo.
Can you attach the full text file of the DxDiag, if you don't mind? There is diagnostic information in there which could help shed some light on what might be causing the issue.
Thanks!
/Kent
Community ManagerHey @Reagan_Sandro,
Are you playing on PC? If so, have you had a chance to try repairing Apex Legends in Origin to see if that makes any difference? If there's a problem with the game data that might help to correct it.
If you right-click on the game in your Origin library you'll see a Repair option when the menu comes up. Give that a shot and see if it helps at all with the freezing issues. Let me know how it goes when you can.
Thanks!
/Kent
i've tried fixing the game two times but still it cant work
Community ManagerHey @Reagan_Sandro,
What happens when it tries to load up the map? Is it freezing, or is it crashing with an error? If you're seeing an error can you share the full error message it's giving you?
/Kent
Also having this issue, game runs smoothly on kings canyon however as soon as world edge loads its freezing, tried reinstalling the game, repairing the game on origin and even tried updating my drivers, but the issue still persists. Any other updates as what might be the problem?
Community ManagerHey @UnrulyNacho,
Could you share a DxDiag when you've got the chance so we can take a look? For more info on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread.
Thanks!
/Kent
Please see attachement
