Forum Discussion

Newcomer

8 hours ago

im not able open apex legends

Im getting this error message - can anyone help me with this.
This software cannot be used at the same time as the game. Please make sure it's not running, or restart your PC.: VirtualController

Session ID: jHgzBSGw57Xxhozqvc3KHY5uVs5uMMGdnlMn+CKTKTzAEtTB

Previous Session ID: hnY3UyDhvuXxi9/psc3KTXsgxKYcVd/vUNOaK9tI4OxCKk7X

Previous Service Session ID: n/a

crashing

1 Reply

EA_Mako
Community Manager
2 hours ago
Hey chakri33,

This would just mean you have a program or process running in the background that's still conflicting with Javelin Anticheat. Please take a look through the steps below for more information, this would need to be disabled or removed before you're able to try launching Apex again.

How to install and troubleshoot EA Javelin anticheat on PC