Forum Discussion

6 years ago

Game loses audio, proceeds to freeze, then crashes

I've tried reinstalling, and even running in borderless window. I don't know what to do at this point, and I keep losing points to it crashing in ranked games. Any fixes?

EA_Kent

Community Manager

6 years ago

Hey @GojialGhul.

Let's take a look and see if we can help out with these crashes you've been seeing. First could you bring up a DxDiag and share it here? You can find more details on how to pull one up over at the EA Help site.

Once you have the file please attach it to this thread. Thanks!

/Kent

GojialGhul

6 years ago

Here's the info on my PC

DxDiag.txt88 KB

EA_Kent
Community Manager
6 years ago
@GojialGhul

Got it, thanks. Looking at your DxDiag I'm not seeing any display devices at all. I looked up the model of Acer laptop you're using, and it should have an NVIDIA GTX CPU installed. If the PC isn't detecting the video card that might be what's causing the crashes. It might be running on integrated Intel graphics instead of using the GPU.

Have you checked to see if you've got any video drivers installed for the NVIDIA card? For more info on how to download them check out the EA Help site. Let me know if that helps at all.

/Kent
- GojialGhul
  6 years ago
  @EA_Kent All of my drivers are up to date, but problem still occurs.
  - MoNosDirtyGamin
    6 years ago
    @GojialGhul Are you crashing instantly or every 1-2 hours?
- ItsOggie
  5 years ago
  Why ea staff is not helping about this problem? I cant play and im losing points bcs of this * bug... pls fix this problem!
- doodskieter-GCC
  5 years ago
  Hi I am also having this issue with sound then crash.. EA takes my money but wont fix this.. WHY???????????????????????????????????????????????????????????????
  DxDiag.txt54 KB
  - EA_Kent
    Community Manager
    5 years ago
    Hey @doodskieter-GCC,
    
    Have you had the chance to try starting up your PC in a Clean Boot to see if that makes any difference for you? Looking at the DxDiag you attached I noticed some other software crashes happening, and I'm curious if any of those are related to the crashes you're seeing with Apex Legends. If that's the case then a clean boot might help stop the crashes from happening.
    
    You can find more details on how to set up a Clean Boot over at the EA Help website. Once you're able to give it a shot please let me know how it goes. Thanks!
    
    /Kent