Forum Discussion

6 years ago

Game loses audio, proceeds to freeze, then crashes

I've tried reinstalling, and even running in borderless window. I don't know what to do at this point, and I keep losing points to it crashing in ranked games. Any fixes?

EA_Kent

Community Manager

6 years ago

@GojialGhul

Got it, thanks. Looking at your DxDiag I'm not seeing any display devices at all. I looked up the model of Acer laptop you're using, and it should have an NVIDIA GTX CPU installed. If the PC isn't detecting the video card that might be what's causing the crashes. It might be running on integrated Intel graphics instead of using the GPU.

Have you checked to see if you've got any video drivers installed for the NVIDIA card? For more info on how to download them check out the EA Help site. Let me know if that helps at all.

/Kent