Game loses audio, proceeds to freeze, then crashes
I've tried reinstalling, and even running in borderless window. I don't know what to do at this point, and I keep losing points to it crashing in ranked games. Any fixes?
Forum Discussion
EA_Kent
Community Manager
Community ManagerGot it, thanks. Looking at your DxDiag I'm not seeing any display devices at all. I looked up the model of Acer laptop you're using, and it should have an NVIDIA GTX CPU installed. If the PC isn't detecting the video card that might be what's causing the crashes. It might be running on integrated Intel graphics instead of using the GPU.
Have you checked to see if you've got any video drivers installed for the NVIDIA card? For more info on how to download them check out the EA Help site. Let me know if that helps at all.
/Kent
Hi I am also having this issue with sound then crash.. EA takes my money but wont fix this.. WHY???????????????????????????????????????????????????????????????
- EA_Kent
Hey @doodskieter-GCC,
Have you had the chance to try starting up your PC in a Clean Boot to see if that makes any difference for you? Looking at the DxDiag you attached I noticed some other software crashes happening, and I'm curious if any of those are related to the crashes you're seeing with Apex Legends. If that's the case then a clean boot might help stop the crashes from happening.
You can find more details on how to set up a Clean Boot over at the EA Help website. Once you're able to give it a shot please let me know how it goes. Thanks!
/Kent
- @EA_Kent No defrence. I have even downloaded the drivers from Asus. My son has a Intel based system with nvidea and he has absolutely no issues and we on the same net. I have a all amd and I think that could be the issue. Something about amd and apex don't gel. Might be wrong but it's the only thing that's the factor. I play pubg, fortnite any other game you can name and it works perfect. Only apex having these issues so common denomination has to be apex
- EA_Kent
It could actually be an audio driver issue as well. If the audio drivers are crashing that may be a factor. Have you tried reinstalling the audio drivers to see if that makes any difference at all?
You can find more information on how to reinstall or repair them over at the Microsoft Support Website. The section titled Fix your audio drivers on the page I linked has more details. Let me know if that makes any difference at all for you.
Thanks again!
/Kent
