Forum Discussion

7amza-GM's avatar
7amza-GM
Newcomer
7 hours ago

Game Performance & Network Issues when plugged in the charger (laptop)

Hi EA Support Team,

​I am experiencing a very specific and frustrating issue with Apex Legends on PC (Steam). The game suffers from heavy lag and constant red connection icons (latency, packet loss, and congestion) ONLY when my laptop charger (AC Adapter) is plugged in.

​When I play on battery power, the connection is stable, but as soon as I connect the charger, the game becomes unplayable.

​My System Specifications:

​Model: Lenovo LOQ

​GPU: NVIDIA GeForce RTX 5060 

​CPU: Intel Core i7

​RAM: 32GB

​OS: Windows 11

​Troubleshooting steps I have already taken:

​Performed a Microsoft Defender Offline Scan and a full malware scan (The system is 100% clean).

​Tried different Launch Options: -dx11, -dx12, -high, and -preload.

​Tested different Windows Power Modes (Balanced vs. Best Performance).

​Verified game files on Steam.

​Monitored Task Manager: No suspicious background processes or unusual CPU/Network usage were found.

​This issue seems unique to Apex Legends, as other games and applications work fine while charging. It feels like a conflict between the laptop's high-performance power state and the game's engine or Anti-Cheat.

​Could you please investigate if there is a known conflict with Lenovo LOQ power management or if there's a specific setting I should adjust?

​Looking forward to your help.

​Best regards,

Hamza

No RepliesBe the first to reply

Featured Places

Node avatar for Apex Legends Technical Issues

Apex Legends Technical Issues

Having issues with Apex Legends? Join here to find help with connectivity, performance issues, crashes and more.Latest Activity: 1 day ago
40,637 Posts