Forum Discussion

3 years ago

Game stops running after easy anti cheat loading page

Hello, I am (trying) to run Apex on Steam on a 3060ti and i7-11700K. Like the title says, the game will start running, play through the easy anti cheat loading screen and then stop running. I have r...

EA_Illium

EA Staff (Retired)

3 years ago

Hi @efadeyev73 Have you tried repairing the EAC software, through this guide?

efadeyev73

3 years ago

@EA_Illium Yes, I have. I have also uninstalled and reinstalled easy anti-cheat, given both apex and eac permission through the firewall, and run them as administrator.

EA_Illium
EA Staff (Retired)
3 years ago
@efadeyev73 Would it be possible to get a DxDiag?
- efadeyev73
  3 years ago
  Hi,
  Sorry for late reply but here is the dxdiag
  DxDiag.txt91 KB
  - EA_Illium
    EA Staff (Retired)
    3 years ago
    Hi @efadeyev73 When you get a moment can you check the following?
    
    Run the System File Checker tool then Check for Windows and GPU updates
    
    Check you security software is not limiting Apex Legends
    
    Close out of any other running Anti-Cheats like Vanguard to ensure they don't interfere with EAC
    
    Put your device in a Clean Boot then launch the game