Forum Discussion

3 years ago

Game stops running after easy anti cheat loading page

Hello, I am (trying) to run Apex on Steam on a 3060ti and i7-11700K. Like the title says, the game will start running, play through the easy anti cheat loading screen and then stop running. I have r...

efadeyev73

3 years ago

@EA_Illium Yes, I have. I have also uninstalled and reinstalled easy anti-cheat, given both apex and eac permission through the firewall, and run them as administrator.

EA_Illium

EA Staff (Retired)

3 years ago

@efadeyev73 Would it be possible to get a DxDiag?

efadeyev73
3 years ago
Hi,
Sorry for late reply but here is the dxdiag
DxDiag.txt91 KB
- EA_Illium
  EA Staff (Retired)
  3 years ago
  Hi @efadeyev73 When you get a moment can you check the following?
  
  Run the System File Checker tool then Check for Windows and GPU updates
  
  Check you security software is not limiting Apex Legends
  
  Close out of any other running Anti-Cheats like Vanguard to ensure they don't interfere with EAC
  
  Put your device in a Clean Boot then launch the game
  - efadeyev73
    3 years ago
    @EA_Illium I have done all of these and the same issue persists.