Forum Discussion

5 years ago

Solved

GAME UNPLAYABLE

THE GAME IS UNPLAYABLE! i just bought a the battle pass and i cant get a game in! my connection is perfect and nothing is wrong and yet i cant get into a game! and when i do the game is MAJORLY glit...

EA_Aljo
5 years ago
@frogwell0

Thanks. Try deleting your personal saved data for Apex. On your Xbox, highlight the Apex tile. Then, hit the Menu button on your controller. It's the one with the 3 horizontal lines to the right of the Guide button. Next, go to Manage game and add-ons. Then, go to saved data. Delete the file with your gamertag on it. Try playing again and let me know if it helps or not.

EA_Aljo

Community Manager

5 years ago

@frogwell0

Thanks. Try deleting your personal saved data for Apex. On your Xbox, highlight the Apex tile. Then, hit the Menu button on your controller. It's the one with the 3 horizontal lines to the right of the Guide button. Next, go to Manage game and add-ons. Then, go to saved data. Delete the file with your gamertag on it. Try playing again and let me know if it helps or not.

iLLNaStyOne

Seasoned Hotshot

5 years ago

@EA_Aljo Why suggest this when you knew the servers were down that affected this part of the game? You work for EA don't you? You didn't have to give them the run around, just let them know that EA was working on fixing the issue.