Community ManagerGot it, thanks for giving it a shot.
Have you tried using a different DNS in Windows to see if that makes any difference at all? I've seen cases where changing the DNS can help with issues like this.
You can update the DNS settings in the Windows TCP/IP Settings. For more info on how to get there check out the Microsoft Support website. If you choose Manual you can then enter a DNS of your choosing. I usually recommend using the public Google DNS (Primary: 8.8.8.8, Secondary: 8.8.4.4), but if there's a different public DNS you would rather use instead that should work as well.
Let me know if you're still having any trouble after that. Thanks again!
/Kent
No change after that either.
Community ManagerGotcha, thanks for following up and letting me know.
When you've got the chance could you run a UO Trace and send me the results? That will let us take a look at the connection between your system and the servers, so if there's anything happening in between we should be able to spot it.
For more info on how to run the test check out the EA Help website. Once you have the results you can send them to me in a direct message. Thanks again!
/Kent
Sent.
Community Manager
@CogChamp wrote:
Sent.
Got it, thanks!
The UO Trace you sent looks OK. The ping doesn't appear to go super high, and there isn't really any measureable packet loss for the most part. I did notice that it looks like a few of the hops may have been timing out though. In a lot of cases that points to closed ports, but you said that you double-checked and made sure your port forwarding wasn't reverted.
I noticed earlier that you mentioned you had run through a lot of other troubleshooting already as well. In that troubleshooting did you already try flushing the DNS on your PC? If not, could you give that a shot for me to see if it makes any difference at all?
You can find more info on how to do that over at the EA Help website. Let me know if that makes a difference for you at all. Thanks again!
/Kent
Community Manager
