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CogChamp's avatar
CogChamp
6 years ago

Getting all the error icons after trying every troubleshooting fix

My game is currently unplayable, I am getting all the error icons. Prediction errors, Latency, congestion, and most of all packet loss. I tried everything listed on the troubleshooting page and none of it worked. Port forwarding oddly enough worked for a couple of hours, but after a while back to unplayable all four errors returned. I checked to make sure that the port forwarding didn't reverse itself. I have had no connection issues with anything else, other games, discord etc. 

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  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @CogChamp 

    Thanks! I appreciate that. 

    Looking through the diagnostics in the DxDiag I did notice that the Origin client itself seems to be crashing pretty often. When you've got the chance could you try clearing out your Origin cache to see if that helps at all? I'm wondering if there may be an issue with the cached data in the client that's causing these crashes. 

    You can find more details on how to clear the cache over at the EA Help website. Let me know if you're still seeing issues in Apex Legends after that. Thanks again. 

    /Kent

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    @CogChamp 

    Thanks for giving that a shot for me. 


    Could you also try totally uninstalling and reinstalling the Origin client itself to see if that helps? You can find more information on how to do so over at the EA Help website. 

    Let me know if the same issues keep popping up after that. Thanks again!

    /Kent

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