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Ogeturgutsoffme's avatar
6 years ago

Getting sent back to the main menu

Lately more games I play than not my game will freeze in the middle and send me straight back to the main menu.This is on xbox one x.Is anybody else having this problem?

3 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Hi @Ogeturgutsoffme

    Are you getting a particular error message when this is happening? Does it seem like it happens at a certain spot in-game, or is it just totally random? 

    /Kent

  • It is totally random.I have gotten party leader quit,server has closed, and funny enough today I got a code that said shoe.Had one match today as soon as we deoppes I was kicked out and another we were in the bottom thtee.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Got it, thanks. 

    I would like to try running through some troubleshooting steps to see if we can help stop this from happening. A good place to start would be with the basic connectivity troubleshooting steps over at the EA Help website.

    If you're still having any trouble after that check out the Xbox One-specific steps as well. Let me know how it goes when you can. 

    /Kent

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