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havx2k's avatar
havx2k
2 years ago

Gift card redeemed but no coins received

i already redeemed my gift card on the EA app for apex legends but it says it's already been used but there are no coins in my account. Yes I've tried to switch from steam to the EA app game and it...
Sauc3_On_100ms's avatar
Sauc3_On_100ms
2 years ago

Thanks for responding. Yes, I do play apex on pc on the same ea account but on steam because it's linked. If you're asking if I play throught the ea launcher, then no I only use steam.

LostRoseSR2's avatar
LostRoseSR2
2 years ago

I had this issue. Downloading the game through the ea app, launching it, then getting to the lobby will make the coins show up to which you can play on steam after. Sucks, but most likely the only way you will see those coins.

  • Sauc3_On_100ms's avatar
    Sauc3_On_100ms
    2 years ago

    Did that on 2 different systems and still no coins...

    Nice

    • Sauc3_On_100ms's avatar
      Sauc3_On_100ms
      2 years ago

      It's been 2 days since my original post about redeeming my code and  still no coins

      • EA_Lanna's avatar
        EA_Lanna
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi @Sauc3_On_100ms, 

        I've merged your new thread with your existing thread on this. This isn't something I can look into for you as a member of the forum team. Our support team may be able to take a look if you reach out to them. You can create a help case through the EA Help site. This guide will share more information on that:

        - EA_Lanna

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