Gift card redeemed but no coins received
i already redeemed my gift card on the EA app for apex legends but it says it's already been used but there are no coins in my account.
Yes I've tried to switch from steam to the EA app game and it...
Forum Discussion
Hello, it's my first time writing a complaint so don't judge.
The issue is, I bough APEX Coins on Instant Gaming (due cheaper option) and APEX Coins were for EA Account but my EA Account is banned but it's linked to Steam and I can play APEX normaly without any issues, but for some reason my transaction won't come trough. When I went to redeem the code on EA Account it was all okey but I still didn't got them in my Steam account.
Now I don't see why is that an issue since cross-proggresion is enabled and I did link both of them and enabled two-factor. All things add up and match each other and only thing missing is APEX Coins in my game.
Any further help would be nice!
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey @valestriel
To confirm Instant Gaming is not one our trusted retailers, for more information on where to purchase EA games and virtual currnecy check out our help article: Where to buy EA digital download games and virtual currency
If you do purchase from a trusted source, typically it can take 24 hrs after the purchase to see your content, If you don't have your purchase after that time you will want to reach out to our support with your Purchase Information, so they can look into this further.
However, in this case you will need to reach out to Instant Gaming for further assistance with the order.
Thanks!
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