Forum Discussion

1 year ago

Gift card redeemed but no coins received

i already redeemed my gift card on the EA app for apex legends but it says it's already been used but there are no coins in my account. Yes I've tried to switch from steam to the EA app game and it...

FURYisOG

1 year ago

Hello and thanks for your reply. I have installed the game through the EA app and started it up and I still do not have my purchased coins. I have already contacted EA support chat and provided them with the proof they need. Any other suggestions would be appreciated.

EA_cuervo

Community Manager

1 year ago

If the coins didn't come through when you launched the game via EA App, then you would have to contact EA Help Support once again as they will have to verify the proof of purchase and add it manually if possible.