Forum Discussion

1 year ago

Gift card redeemed but no coins received

i already redeemed my gift card on the EA app for apex legends but it says it's already been used but there are no coins in my account. Yes I've tried to switch from steam to the EA app game and it...

EA_Mako

Community Manager

1 year ago

Hey @havx2k,

If you've logged into the same account that redeemed the gift card with the EA app and still aren't seeing those coins appear, please contact support directly so they can take a look.

We're unable to make changes or grant coins to your account here on the forums, sorry.

You can reach out to support with these steps to get in touch so they can assist further.