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Sy4py's avatar
Sy4py
Seasoned Newcomer
1 day ago

Error code: tap

Subject

Apex Legends ranked matches trigger code: tap and return me to the main menu

Body

I have been experiencing an ongoing issue in Apex Legends where, when I try to join a ranked match, I get the error message code: tap and am returned to the main menu.

I am playing on PC.

Casual matches work normally, but this issue occurs frequently only in ranked matches.

I have confirmed the following:

 

  • The issue occurs on the Steam version
  • The same issue also occurs on a secondary account
  • Casual matches are playable
  • Only ranked matches return me to the main menu with code: tap
  • I am using a wired LAN connection
  • Disabling Norton Smart Firewall and Intrusion Prevention did not resolve the issue
  • Changing DNS to Google DNS (8.8.8.8 / 8.8.4.4) did not resolve the issue
  • Immediately after signing out and signing back in, I can sometimes enter ranked more easily for a short time
  • However, after continuing to play, the same issue happens again

Because of this, I believe this may not be account-specific, but instead may be related to a synchronization issue, authentication inconsistency, or a server-side connection problem when joining ranked matches.

Please let me know if there is anything else I should check on my side.

Also, I would appreciate it if you could confirm whether this is a known issue and investigate it if possible.

[Thread title changed for clarity by CM. EA_Claus]

4 Replies

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hey Sy4py​,

    I found some similar reports of this specific error in the past; it has often been caused by active options or configurations on the modem/router that need to be disabled or changed to avoid interfering with the connection to the game servers. 

    We don't have direct visibility into your configuration and active options to figure out exactly what it could be, though.

    You might need to check with the ISP directly if you can't identify which option needs to be disabled in your case.

    I appreciate you trying a few steps already, like switching to the Google DNS. Please also try the Open DNS, as suggested in this guide to troubleshoot your connection.

    I would also recommend that you close all overlays and other background applications on the PC using this guide; sometimes another program on the PC is causing the problem. 

    Let us know how it goes.

  • Anna_DIT's avatar
    Anna_DIT
    Rising Novice
    5 hours ago

    It is impossible to connect to the game specifically for the ranked mode; all other modes are available as usual. This error happens 100 out of 100 times every day every hour every minute always.

    I didn't use any VPNs or other network settings, nothing changed. I've had this error since the beginning of the year.

    I tried to find a solution on the Internet.
    I restarted the router, made different DNS settings, and after that, no advice from the internet helped me get into the rank game.  Looks like this is the reason I'll have to quit the game forever.

  • I have been getting this code since the new update but my disconnection problems have lasted for a while , I keep getting disconnected and getting code:tap

    I've tried everything change router settings , my Xbox settings, I've called my Internet provider , I bought a new router tried port forwarding , qos, upnp everything under the sun  deleted the game and cache and it keeps happening and I'm lost I have no clue what to do next . I wonder if it a EA sever issue or something on the games side with my account . SOMEONE HELP ME !! 

  • EA_Claus's avatar
    EA_Claus
    Icon for Community Manager rankCommunity Manager
    5 hours ago

    Hey B1Gdaddyz1101​ and Anna_DIT​,

    I moved your recent reports of this code: tap error here.

    Please check your modem/router configuration and active options, as suggested in the message pinned at the top.

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