Gift card redeemed but no coins received

I'm not sure what's going on but I also purchased apex coins and they did not pop op on my account at all. I didn't use a code to redeem it but I used Paypal on steam and they still have not showed up on my account. I already did all of the troubleshooting that is possible and even redownloaded this game on EA but it still does not work. I feel like i'm getting scammed here by my favorite game