Got banned for getting hacked.
So as the title says i play on ps5. And someone somehow hacked my laptop recently and leaked my info and got hold on some of my accounts
And linked his steam account into my Ea account and got me banned.
I sent email to Ea with proof of the steam account that hacked Me but still didn't help and said the ban wont be removed. I got banned on 15th feb
I wasnt even playing when i got banned for like a month
What should i do at this point? Just delete apex?
Idk if i should ask here cuz im lost
Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans or having been hacked, only the TOS team can help you.
All the available information relating to your ban would have been communicated to you via the email associated with your EA account.
You can also check out your ban history here, but please note not all bans may appear here:
https://help.ea.com/en/my-ban-history/
If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
There is also this EA guide on bans and suspensions :
https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.
It is my understanding that you can appeal a ban a number of times, up to 3.If you feel you have been hacked, the only thing you can do is follow the steps in this article:
https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/FYI it might be as good idea to immediately turn on 2 factor authentication on your account, if you get it back, and change your EA and account associated email password.
https://help.ea.com/en/help/account/ea-login-verification-information/
