Forum Discussion

2 years ago

Solved

Got banned for getting hacked.

So as the title says i play on ps5. And someone somehow hacked my laptop recently and leaked my info and got hold on some of my accounts And linked his steam account into my Ea account and got me ba...

OldTreeCreeper
2 years ago
@Dante53869

Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans or having been hacked, only the TOS team can help you.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this EA guide on bans and suspensions :

https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.

It is my understanding that you can appeal a ban a number of times, up to 3.

If you feel you have been hacked, the only thing you can do is follow the steps in this article:

https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

FYI it might be as good idea to immediately turn on 2 factor authentication on your account, if you get it back, and change your EA and account associated email password.

https://help.ea.com/en/help/account/ea-login-verification-information/

OldTreeCreeper

Hero+

2 years ago

@Dante53869

Unfortunately the EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans or having been hacked, only the TOS team can help you.

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

You can also check out your ban history here, but please note not all bans may appear here:

https://help.ea.com/en/my-ban-history/

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this EA guide on bans and suspensions :

https://help.ea.com/en/help/account/electronic-arts-account-suspension-policy/#:~:text=A%20suspension%20is%20when%20we,a%20certain%20period%20of%20time.

It is my understanding that you can appeal a ban a number of times, up to 3.

If you feel you have been hacked, the only thing you can do is follow the steps in this article:

https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/

FYI it might be as good idea to immediately turn on 2 factor authentication on your account, if you get it back, and change your EA and account associated email password.

https://help.ea.com/en/help/account/ea-login-verification-information/