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DiSkeLuZz's avatar
DiSkeLuZz
7 months ago
Solved

Got hacked and can't log in on my main account, lost time and money spent...

Well im coming here because i already sent 5 tickets to EA to solve the problem to change the email that the hacker used to mine so i can change pass and add 2FA but it seems EA doesnt care about any...
  • DiSkeLuZz's avatar
    DiSkeLuZz
    7 months ago

    Its says this..

    "If you think your EA Account was hacked, first try logging into your account where you play and checking for missing content, like in-game packs, tokens, and coins."

    how can i log in if the email was change and what i am asking for is changing email and remove de 2FA that he put on that account... every time i try to log in through steam it appears always that email and an authentication button to press when i didnt had one from the start... :/ 

    thats what i am asking, i have footage of me playing on that account, i already said that that account is linked to my steam, twitch and more and they didnt do anything about it... like are u saying that i lost my account ? it doesnt give me much an encoragement to keep play EA games..

    Regards,

    SkeLuZz

      • DiSkeLuZz's avatar
        DiSkeLuZz
        7 months ago

        I already did that and tried to reach one of ur workers they always put that as solved and it keeps the same email and nothing changes... i did that for like 3 days straight to try to contact u guys and nothing the answer was always the same with a login on the other acc or without login... 

        I am not stupid to not understand that i can send ticket without login... the thing is i can only wright 100 characters and it comes out as solved everytime.... 

        Same * all the time as u can see it happens always the same... everytime nobody do * and i am getting on my nerves because its the simple thing to change the email and remove the 2FA... nothing else the rest i can do... 

        I can add my own 2FA and security, but nothing is done im about to be done with this...

        Regars, 

        SkeLuZz

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