GSYNC feels broken on LG CX48 - capping 116 FPS

Hey @zookiesauce_TTV, 

I've been seeing some reports of random performance issues since the Aftermarket update. A few people have mentioned that rolling back to NVIDIA driver 452.06 has helped with some of the issues. Would you mind giving that a shot when you've got the chance to see if it helps in this case as well? 

Let me know what happens once you're able to give it a shot. 

/Kent

Hello all. I've only come across one other person who mentioned this issue, but when running Apex with G-SYNC on + V-Sync off in-game on my Dell Alienware AW3420DW with an RTX 3080 at 120hz, the game will cap at 116 FPS and never go higher. I've attempted to reinstall the game and rollback drivers from version 457.30, with no success using the Steam version. It appears to be some kind of soft cap, and using launch options to uncap the framerate does not work either.

Full specs are below:

OS: Windows 10 Pro 64-bit
CPU: i7-8700K
Memory: 16 GB DDR4 RAM
Display: Dell AW3420DW 3440x1440 @ 120Hz

GPU: MSI Gaming X Trio RTX 3080

Please help or advise?

Hi @BasedKiliK, 

When you've got a chance would you mind posting a DxDiag so we can take a look? For more information on how to pull one up check out the EA Help website. Once you have the text file please attach it to this thread. 

Thanks!

/Kent

I've provided the requested DxDiag.txt.

@BasedKiliK 

Got it, thanks!

When you have the chance could you try setting up a Clean Boot on your PC to see if that helps at all? If there's something else running that might be causing the frame rate to cap that may help to get around it. For more information on how to set one up check out the EA Help website. 

Let me know how that goes once you've had the chance to give it a shot. 

Thanks!

/Kent

Tried running Apex under a clean boot, and the same thing occurs unfortunately. 

What's interesting is that it appears to scale with the refresh rate. At 100hz, it's locked to 97 FPS, and at 85hz it's 83 FPS. At 60hz though, it remains at 60 FPS.

@BasedKiliK,

That is pretty weird. In your DxDiag I did notice there's a display adapter listed for Citrix Indirect Display. Do you currently have a virtual monitor set up through Citrix? 

/Kent

I don't.  It's a separate process entirely, utilized by a Receiver application. I only recently installed it,  and the issue was occurring before I put it on my machine.